8x8 is investigating reports of inbound calls to Auto attendants and Contact Center menus not recognizing the key presses. Calls will instead follow the programmed menu rule designated as "empty" in these menus. Currently this has been isolated to a single inbound telephony carrier and 8x8 is working with them to resolve.
8x8 has worked with the underlying carrier and the issue impacting DTMF key presses is now resolved. We will be working with the carrier on root cause and we apologize for the inconvenience.
Issue with DTMF issue was resolved as of 2021/09/27 17:15 UTC (2021/09/27 10:15 Pacific)