8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.

8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Customers are unable to login to Contact Centre. The issue is under investigation. 

Apologies for the inconvenience caused.

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

Dear Customer,
We are investigating reports from a small subset of UK VCC customers who are experiencing intermittent inbound call issues. Inbound VCC calls across all regions might be affected intermittently. Engineers are currently investigating.
We apologise for any inconvenience that this may be causing

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

We are currently aware of intermittent issues affecting inbound and outbound calls in Contact Center. We are currently investigating and will provide updates as soon as they are available.

Our engineers have rectified the issue. We apologize for any inconvenience caused. Please contact Support if you encounter any further issues.

We have been informed by one of our underlying carriers in New Zealand that they have experienced a service disruption. The issue appears to have already been resolved. If you are still experiencing issues, please contact Support to troubleshoot further.

Underlying carrier has resolved the issue.

8x8 is working to restore a connectivity issue in the HK1 data center in the APAC region. This may be impacting some AP1 Contact Center tenants. We are working to resolve the issue and will post an update once available. 

8x8 has resolved the connectivity issue for this platform. The root cause and corrective measures are being investigated. We apologize for the inconvenience.