8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.

8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue causing logins to fail and all logins should be operational. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue with phone numbers not being able to be assigned in Contact Center. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue regarding phone number allocation in Contact Center for the Australia region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Customers are unable to login to Contact Centre. The issue is under investigation. 

Apologies for the inconvenience caused.

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

8x8 is investigating reports of agents unable to properly manage agent status or receive calls from queues for some tenants in the AU1 APAC platform. We are currently working to restore normal performance and will provide updates as they become available. 

8x8 performed a platform switch to resolve the issues on AU1 platform. We are investigating root cause and we apologize for the inconvenience. 

We have received reports that VCC agents are experiencing intermittent issues when dialing outbound. 8x8 is investigating the issue and will provide updates as soon as possible. We apologize for any inconvenience caused.

8x8 operations team have performed some mitigation steps to resolve the issue. We are continuing to monitor but we believe the issue should be resolved. We apologize for any inconvenience caused.

8x8 have received reports of intermittent DTMF detection issues occurring in IVR scripts. We have mitigated a majority of the impact however we will be performing an emergency platform switch after hours to fully rectify the issue. We will update this posting once the platform switch is complete.

We apologize for any inconvenience caused.

8x8 have received reports of intermittent DTMF detection issues occurring in IVR scripts. We have mitigated a majority of the impact however we will be performing an emergency platform switch after hours to fully rectify the issue.

We apologize for any inconvenience caused.

Dear Customer,

The emergency platform switch has been performed out of hours to fully rectify this issue.

If you are still encountering issues please raise a case with 8x8 support.

We apologize for any inconvenience caused.