8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.

8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Customers are unable to login to Contact Centre. The issue is under investigation. 

Apologies for the inconvenience caused.

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

Dear Customer,
We are investigating reports from a small subset of UK VCC customers who are experiencing intermittent inbound call issues. Inbound VCC calls across all regions might be affected intermittently. Engineers are currently investigating.
We apologise for any inconvenience that this may be causing

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

We are currently aware of intermittent issues affecting inbound and outbound calls in Contact Center. We are currently investigating and will provide updates as soon as they are available.

Our engineers have rectified the issue. We apologize for any inconvenience caused. Please contact Support if you encounter any further issues.

We have been informed by one of our underlying carriers in New Zealand that they have experienced a service disruption. The issue appears to have already been resolved. If you are still experiencing issues, please contact Support to troubleshoot further.

Underlying carrier has resolved the issue.

8x8 Is currently investigating a performance issue with Contact Center tenants displaying queues in the agent interface. The ability to accept chat transactions may be impacted as well. Inbound telephone interactions are still queue and are still being offered to available agents. We are working on resolving the issue and updates will be provided as they become available. 

8x8 Is currently investigating a performance issue with North America Contact Center clusters displaying queues in the agent interface. Inbound telephone interactions are still queue and are still being offered to available agents. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency.  Please be assured we are doing our very best to minimize disruption time. 

The ability to view queues and agents is resolved. Agents can refresh their browsers to restore ability to view these missing areas.  We are still investigating symptoms related to chat at this time. We will post additional updates as they become available.

In addition to queue and agent status displaying correctly any chat connection issues are now also resolved. We are investigating the root cause and we again apologize for the inconvenience.