8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available. 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 continues to investigate the issue regarding Microsoft Teams endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide updates as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/. 

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints.  In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience. 

While the majority of connectivity we see still connected, we do continue to see intermittent connectivity issues for some customers. We'll continue to monitor and provide updates on this issue. 

8x8 is continuing to work to mitigate the intermittent issue impacting DNS records from being resolved. Some customers who have been unable to resolve our status page can follow at this temporary alternate status page link: https://status.8x8.com/incident/446346 . We'll continue to provide updates as we work to fully restore.

8x8 continues to work to restore impact to DNS connectivity causing  login and endpoint registration issues. We've additionally seen symptoms expand to contact center logins and inbound telephony routing. 8x8 has all internal team members working on restoring service.

8x8 has restored service to Contact Center logins and inbound telephony impacting contact center services. We are still investigating and working to resolve issues impacting DNS connectivity affecting endpoints and 8x8 Work logins.  We'll continue posting updates as we work to bring full resolution. 

8x8 is monitoring traffic that is intermittently impacting logins to 8x8 web services and 8x8 endpoints registrations. 8x8 will provide hourly updates or earlier if a significant update becomes available. We apologize for the inconvenience while this incident continues to move towards resolution. 

8x8 continues to monitor the impact to DNS connections. If you experience an error message while logging in to an 8x8 web service, please continue to re-attempt to login. Currently impact is intermittent and you should be able to login in between these periods of DNS connectivity loss. 8x8 operations continues to work on a resolution. 8x8 will provide hourly updates until further notice. We apologize for the inconvenience. 

8x8 has corrected the issues with DNS and all services should be accessible. Please reach out to 8x8 support if you are still experiencing any issues. We apologize for any inconvenience caused.

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

We have received reports that customers in China are experiencing issues connecting to the phone service. We are currently seeing some recovery and will continue to monitor. We apologize for any inconvenience caused.

We have seen the registration issues subside. If you are still experiencing issues, please contact our support team and we will troubleshoot further.

We have received reports that calls to inbound Australian numbers are failing. We are currently investigating and will provide updates as soon as they are available.

We are continuing to investigate the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.

We have resolved the issue with the inbound AU numbers. If there are still issues please contact 8x8 support. We apologize for any inconvenience caused.

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

We are still currently investigating the issue. We will provide an update as soon as possible.

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.

8x8 is investigating possible issues with telephony and endpoint connectivity to 8x8 services in the APAC region. We are currently investigating the impact and will provide updates as they become available. 

8x8 has isolated the issue to a connectivity with 8x8's data center in the APAC region. 8x8  operations team are working to restore proper routing to 8x8 customers. We'll provide further updates shortly. 

8x8 has isolated the issue to a specific intermediary ISP causing connectivity issues between 8x8's two data centers in Sydney and Melbourne. 8x8 operations is working on restoring all connectivity to the Sydney data center at this time. We'll provide further updates as they become available. 

8x8 operations has successfully pinned traffic to the Sydney data center to bring stability to 8x8 customers. Additionally 8x8's ISP in the region has routed around the problematic ISP having connectivity issues. At this point all 8x8 services should be recovered and all symptoms should be successfully resolved. We apologize for the inconvenience and will continue to monitor while a root cause is further investigated.