Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

8x8 has identified an issue with voicemails and call recordings displaying in the 8x8 mobile and desktop applications. The media is properly recorded and stored however they cannot be viewed and accessed in the applications. As a workaround voicemails can still be accessed by dialing 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. Updates on resolution will be provided as they become available. 

8x8 is still working to rectify the issue. Further updates will be provided as to our progress.

8x8 has made progress in resolving the call recording accessibility. Call recordings can now be played back successfully. 8x8 is continue to work on restoring voicemail playback and will provide updates on this remaining impact as they become available. 

8x8 has made progress in restoring visibility for voicemails. New voicemails should be visible now. We will continue to monitor as the older voicemails are being reprocessed. We will update further with any progress.

8x8 has resolved the issue and the voicemails are visible and processed live, with no delay. We are monitoring and investigating the root cause. If you feel that there are still missing voicemails, they can be accessed by dialing 555 from your 8x8 work extension. Instructions on accessing your voicemail via your phone are at this link here. Alternatively, you can reach out to 8x8 Support for further assistance. We apologize for the inconvenience.

We have received reports that customers in China are experiencing issues connecting to the phone service. We are currently seeing some recovery and will continue to monitor. We apologize for any inconvenience caused.

We have seen the registration issues subside. If you are still experiencing issues, please contact our support team and we will troubleshoot further.

We have received reports that calls to inbound Australian numbers are failing. We are currently investigating and will provide updates as soon as they are available.

We are continuing to investigate the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.

We have resolved the issue with the inbound AU numbers. If there are still issues please contact 8x8 support. We apologize for any inconvenience caused.

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

We are still currently investigating the issue. We will provide an update as soon as possible.

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.

8x8 has found an issue with the latest 8x8 Work for mobile application released to the iOS App Store that is causing an issue with outbound calls. Callers will hear a busy message or silence when attempting to make calls with this latest version.  This is only impacting the IOS version of the application below. Please refrain from upgrading to these version if possible.

• IOS Version is 15.0.2
• 8x8 verison.10.13.26

8x8 is publishing a new version to the IOS App Store as soon as possible that will remedy this issue. Additionally as a workaround you can disable SRTP encryption for any extension affected while we work on publishing the upgrade. You can follow this 8x8 Knowledge article for additional work arounds and status. 

We apologize for the inconvenience. 

-RESOLVED-

8x8 has implemented mitigation that resolves this issue without updating to a new version of the application. If anybody was affected earlier they can simply close the application and relaunch it to use the app as normal. We are investigating the root cause and apologize for the inconvenience. 

Dear Customer,

We are aware that customers using 8x8's Work Mobile application on Android devices may experience login issues, this is due to recent change to a particular version of Google's Chrome browser.  Users that have upgraded to version 94.0.4606.80 will be experiencing the issue, to work around this issue please do one of the following: 

1. Update to a more recent version of Chrome than version 94.0.4606.80  
2. On the login page, press the 3 dots in the top right hand corner and select "Open in Chrome"

Many thanks

8x8 Customer Support

8x8 is investigating possible issues with telephony and endpoint connectivity to 8x8 services in the APAC region. We are currently investigating the impact and will provide updates as they become available. 

8x8 has isolated the issue to a connectivity with 8x8's data center in the APAC region. 8x8  operations team are working to restore proper routing to 8x8 customers. We'll provide further updates shortly. 

8x8 has isolated the issue to a specific intermediary ISP causing connectivity issues between 8x8's two data centers in Sydney and Melbourne. 8x8 operations is working on restoring all connectivity to the Sydney data center at this time. We'll provide further updates as they become available. 

8x8 operations has successfully pinned traffic to the Sydney data center to bring stability to 8x8 customers. Additionally 8x8's ISP in the region has routed around the problematic ISP having connectivity issues. At this point all 8x8 services should be recovered and all symptoms should be successfully resolved. We apologize for the inconvenience and will continue to monitor while a root cause is further investigated. 

8x8 is investigating reports of users unable to successfully login to 8x8 web applications and also having issues sending and receiving 8x8 internal messages. Updates will be communicated as they become available. 

Update: Login issues and messaging issues are now resolved. 

Update: Resolved: The ability to view 8x8 Work desktop and mobile call history and user presence is now resolved as well.

Issues with sending and receiving 8x8 Chat messages is resolved. We are still investigating on restoring login failures into 8x8 web services. We apologize for the inconvenience and are working to resolve as soon as possible. 

8x8 has resolved issues now with the ability to login to all 8x8 Web services. 8x8 is still investigating lingering issues with the inability to view call history and user presence. We will update when these remaining symptoms are resolved. Thank you for your patience. 

8x8 has fully resolved all remaining symptoms. If you cannot see call history in the 8x8 work applications, you can log out and back in and older missing call history will appear. Root cause is being investigated and we apologize for the interruption of service. 

We have been informed by one of our underlying carriers in New Zealand that they have experienced a service disruption. The issue appears to have already been resolved. If you are still experiencing issues, please contact Support to troubleshoot further.

Underlying carrier has resolved the issue.