8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Dear Customer,

8x8 has been impacted by an ongoing Third Party issue that has also impacted many other services
https://downdetector.co.uk/

It appears that services are starting to return.

8x8 Support

Dear Customer,

We are getting reports that the system has now stabilised.

If further issues are experienced please report them to 8x8

8x8 Support

Dear Customer,

8x8 has observed that some users have experienced issues with Work and VCC users not being able to call numbers with the prefix +31
The operations team isolated and fixed the calls failing to complete for the Work and VCC platform as well. 
The issue is considered fully resolved. 

Thank you for your patience and understanding.

Dear Customer,

We are aware that you may be experiencing some issues with logging into the Virtual Contact Centre via SSO.
If you are already logged in there should be no issues, This is only impacting new sessions for both Configuration Manager and Agent login.

Please be assured that we are investigating this as a matter of urgency, and apologise for any inconvenience caused.
We will be in touch as soon as we have a further update.

The 8x8 Team

Dear Customer,

Our engineers have resolved this issue affecting a subset of logins into Virtual Contact Centre via SSO and restored full service.

This was due to a clock sync issue on vcc side that has been resolved.
We apologise for the inconvenience that this may have caused.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

Dear Customer,
We are investigating reports from a small subset of UK VCC customers who are experiencing intermittent inbound call issues. Inbound VCC calls across all regions might be affected intermittently. Engineers are currently investigating.
We apologise for any inconvenience that this may be causing

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

We are currently aware of intermittent issues affecting inbound and outbound calls in Contact Center. We are currently investigating and will provide updates as soon as they are available.

Our engineers have rectified the issue. We apologize for any inconvenience caused. Please contact Support if you encounter any further issues.