8x8 has received several reports of calls outbound calls failing from 8x8 Work with the message "your service has been suspended, please contact your service provider". The operations team are currently investigating.

We are pleased to inform you that the 8x8 Operation team has resolved the issue that was affecting a subset of the outbound calls from 8x8 work. Earlier, some users were receiving the message "Your service has been suspended. Please contact your service provider" while trying to make calls. If you are still experiencing any similar issues, we kindly request you to contact the 8x8 Support team for further assistance. We apologize for any inconvenience this might have caused.

8x8 Is currently investigating an issue with the inbound and outbound calls on the 8x8 Work app.  We are working on resolving the issue and updates will be provided as they become available. 

8x8 has isolated the issues down to specific PSTN carrier route and have made some changes to mitigate the issue. If you are still experiencing issues please contact support so we can investigate call examples further while we continue to validate the root cause.

8x8 has seen call failure rates improve to normal levels after mitigating routes around the carrier identified. We are currently monitoring and will provide a final update to close out this incident.

8x8 has confirmed resolution and we are performing a full root cause with our carrier. We apologize for the interruption.

8x8 is currently investigating an issue where callers are unable to dial Singapore numbers. We are working with our underlying carriers and will provide updates as soon as they are available.

We are continuing to work with our underlying carriers to address this issue. We appreciate your patience with us and will provide further updates as soon as possible.

Our underlying carrier has identified the issue further upstream. We are continuing to work with them towards a resolution. We will provide updates as soon as they become available.

Our underlying carrier has resolved the issue. We have seen improvement in call termination in Singapore. If you are still experiencing issues, please contact Support. We apologize for any inconvenience caused.

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

Dear Customer,

We have received reports of call completion issues for South Africa destination.

The operations team is currently investigating.

Thank you for your understanding.

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Dear Customer, 

A workaround has been put in place for outbound calls from South Africa allowing for call completion if using an international CLI

8x8 engineers continue to work towards resolution of the issue.

We will continue to provide updates as they become available and we appologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.

We will provide further update as they become available and we again apologize for the inconvenience. 

Dear Customer,

Our engineers have resolved this issue and restored full service.

Inbound and outbound calls from and to South Africa are completing correctly.

We apologise for the inconvenience that this may have caused.

8x8 Is currently investigating a dialling issue for the South Africa region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the dialling issue and confirmed that it is no longer present. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Dear customer,
We are aware that you may be experiencing some issues with making outbound calls from 8x8 Work where calls to Ireland mobile number are failing to connect.
Please be assured that we are investigating this as a matter of urgency, and apologise for any inconvenience caused.
We will be in touch as soon as we have a further update.
The 8x8 Team

Dear customer,

Please be aware that the issue with making outbound calls from 8x8 Work to Ireland mobile numbers failing to connect has now been resolved. If you are still experiencing issues please contact the 8x8 Support team for further troubleshooting.

Thank you for your patience and we apologise for the inconvenience that this may have caused.

The 8x8 Team

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.

Thank you support

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

8x8 has been able to confirm that the issue is now resolved and calls are connecting as expected.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. 
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team

Dear Customer,

8x8 has been impacted by an ongoing Third Party issue that has also impacted many other services
https://downdetector.co.uk/

It appears that services are starting to return.

8x8 Support

Dear Customer,

We are getting reports that the system has now stabilised.

If further issues are experienced please report them to 8x8

8x8 Support

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

We are still currently investigating the issue. We will provide an update as soon as possible.

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.