Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

Dear Customer,

We have received reports of call completion issues for South Africa destination.

The operations team is currently investigating.

Thank you for your understanding.

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Dear Customer, 

A workaround has been put in place for outbound calls from South Africa allowing for call completion if using an international CLI

8x8 engineers continue to work towards resolution of the issue.

We will continue to provide updates as they become available and we appologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience.

We will provide further update as they become available and we again apologize for the inconvenience. 

Dear Customer,

Our engineers have resolved this issue and restored full service.

Inbound and outbound calls from and to South Africa are completing correctly.

We apologise for the inconvenience that this may have caused.

8x8 Is currently investigating a dialling issue for the South Africa region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the dialling issue and confirmed that it is no longer present. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.

Thank you support

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

8x8 has been able to confirm that the issue is now resolved and calls are connecting as expected.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. 
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team

Dear Customer,

8x8 has been impacted by an ongoing Third Party issue that has also impacted many other services
https://downdetector.co.uk/

It appears that services are starting to return.

8x8 Support

Dear Customer,

We are getting reports that the system has now stabilised.

If further issues are experienced please report them to 8x8

8x8 Support

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

We are still currently investigating the issue. We will provide an update as soon as possible.

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.

8x8 has observed an issue with certain French numbers being able to receive inbound calls
Investigations are underway by our engineering team and we will update you as more information becomes available.

we apologize for the inconvenience. 

8x8 is continuing efforts to resolve this issue. We'll continue to provide updates as they become available.

We apologize for the inconvenience.

8x8 continues to work on restoring normal performance for these inbound calls

We apologize for the inconvenience.

8x8 are continuing to investigate the issue as more information becomes available we will provide updates

8x8's Noc team has been engaging with the involved carriers on resolving this issue.
we will update you as we have more information.

We apologise for the inconvenience.

8x8 has worked with the carrier and have resolved the issue with inbound calls. We are investigating the root cause with the carrier and we apologize for the inconvenience. 

Dear Customer,

8x8 has observed that some users have experienced issues with Work and VCC users not being able to call numbers with the prefix +31
The operations team isolated and fixed the calls failing to complete for the Work and VCC platform as well. 
The issue is considered fully resolved. 

Thank you for your patience and understanding.

Dear Customer,

8x8 has observed that some users have experienced issues between 12:46PM and 12:52PM BST today with new inbound and outbound calls not connecting.

Our systems registered an issue with one of our servers and a standby server stepped in to continue service.
during this period calls already in progress should have continued to stay connected but any new calls initiated would have failed.

This has been resolved and our engineering teams are looking into the fault.

Apologies for any inconvenience caused 

Dear Customer,

Between 2022/03/31 08:37 UTC (2022/03/31 01:37 Pacific) and 2022/03/31 08:42 UTC (2022/03/31 01:42 Pacific) a limited set of 8x8 users hosted on a particular cluster experienced an issue placing and receiving calls using 8x8 endpoints.

The operations team identified the issue, performed the necessary changes to mitigate it, and restored full service.

If you are still encountering problems please raise a case with 8x8 support.

We apologize for the inconvenience that this may have caused.

Dear Customer,

Our Operations team have fully resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologise for the inconvenience that this may have caused.