8x8 is investigating an issue where Contact Center queue voicemail email notifications are not being received. We are investigating and will provide updates as they become available.
8x8 is now monitoring for Microsoft restoration of service to their email systems. Until then there may be delays in email delivery while Microsoft emails get processed in backlogs.
8x8 has seen acknowledgement from Microsoft on this issue and continues to monitor. Please contact Microsoft and reference their provided incident number EX680695 for an estimated time for resolution.
8x8 continues to see a large backlog of emails that cannot be delivered to Microsoft Email services. We will continue to monitor for resolution from Microsoft.
8x8 has seen the backlog of Microsoft emails now as delivered and email performance is back to normal. If you are still experiencing issues please contact 8x8 for further troubleshooting. For root cause on this event please contact Microsoft support for those details.
8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available.
8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers. We will provide updates as they become available.
8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting.
The mitigation implemented has resolved the issue impacting the agents ability to accept transactions. 8x8 will continue monitoring while complete a full root cause investigation. We apologize for the inconvenience this has caused.
8x8 is investigating reports of some customers experiencing symptoms with agents receiving calls. This may be described as long delays in call setup, being forced into working offline or freezing. We are currently investigating and will provide updates as they become available.
We are observing longer than usual connect times when calls are connecting to agents from the contact center. While we continue to investigate, you can increase the interaction timeout for an agent to 45 seconds as a potential and temporary workaround. A link to these instructions is Here: How to change interaction timeout URL
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team
We are investigating reports from a subset of customers not being able to login into VCC Agent Console through Salesforce Integration. As a workaround, please ask the agents to bypass the integration and log in directly from VCC Agent Workspace / VCC AGUI.
Please be assured that we are investigating this as a matter of urgency, and apologize for any inconvenience caused.
8x8 is investigating issues with some agents being logged out of the 8x8 contact center with the inability to reload the page or log back in. If you are experiencing these symptoms please contact support to provide details and troubleshoot the issue. We'll provide updates as they become available.
8x8 is investigating the issue of being unable to view agents or call queues.
We wil provide updates as they come available.
8x8 Operations has resolved the issue.
We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating an issue with some users reporting inability to login to the contact center. Already logged in agents are not impacted. We'll provide updates as they become available.
8x8 has identified an issue affecting a small subset of users logging into NA1 tenants. 8x8 will perform an after hours platform switch to resolve for any user experiencing this issue.
8x8 can perform a platform switch to resolve during business hours upon request. Please contact 8x8 support to complete this maintenance ahead of the scheduled one being planned. Platform switch instructions can be found here: https://support.8x8.com/cloud-contact-center/virtual-contact-center/administrators/what-is-a-contact-center-platform-switch"
8x8 Completed the maintenance via an emergency platform switch during off hours. The issue is not fully resolved and we are investigating root cause. We apologize for the inconvenience.