8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue causing delay in playback ability of recent recordings. All recordings are now present for real-time playback. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

Dear Customer,
We are investigating reports from a small subset of UK VCC customers who are experiencing intermittent inbound call issues. Inbound VCC calls across all regions might be affected intermittently. Engineers are currently investigating.
We apologise for any inconvenience that this may be causing

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

We are currently aware of intermittent issues affecting inbound and outbound calls in Contact Center. We are currently investigating and will provide updates as soon as they are available.

Our engineers have rectified the issue. We apologize for any inconvenience caused. Please contact Support if you encounter any further issues.

8x8 Is currently investigating a performance issue with users unable to successfully connect to the Quality Management/Speech Analytics platform. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time.

As of 10:45 AM Pacific time 8x8 is investigating reports that the same symptoms have resurfaced. We are continuing to investigate and will provide updates as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will send you a further update shortly.

8x8 has identified the root cause and have resolved the issue. Some customers may notice some recent transactions missing. Please allow 24 hours for those transactions to be synced and become available. We apologize for the inconvenience. 

8x8 Is currently investigating a performance issue with Contact Center tenants displaying queues in the agent interface. The ability to accept chat transactions may be impacted as well. Inbound telephone interactions are still queue and are still being offered to available agents. We are working on resolving the issue and updates will be provided as they become available. 

8x8 Is currently investigating a performance issue with North America Contact Center clusters displaying queues in the agent interface. Inbound telephone interactions are still queue and are still being offered to available agents. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency.  Please be assured we are doing our very best to minimize disruption time. 

The ability to view queues and agents is resolved. Agents can refresh their browsers to restore ability to view these missing areas.  We are still investigating symptoms related to chat at this time. We will post additional updates as they become available.

In addition to queue and agent status displaying correctly any chat connection issues are now also resolved. We are investigating the root cause and we again apologize for the inconvenience.