Contact Center Login Authentication Services and Administration Portal

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
Americas Contact Center Analytics Contact Center Login Authentication Services and Administration Portal
 
[closed] 8x8 has identified an issue with call recording availability in the US region Audio interactions recorded in the last hour are currently having issues during playback. The media is recorded successfully and will be available momentarily while 8x8 is working to restore them back to real time availability. Older recordings are available and have no issues with playback. Updates will be provided as they become available. 
 

8x8 has resolved the issue causing delay in playback ability of recent recordings. All recordings are now present for real-time playback. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA Contact Center Contact Center Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency and are engaged in performing a rollback in order to restore the service. We will continue to provide updates as they become available. 
 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

 

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience. 

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[closed]

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

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[closed] 8x8 Is currently investigating a performance issue with setting up persistent connections for contact center agents. We are working on resolving the issue and updates will be provided as they become available.
 
8x8 has resolved the issue with VCC being unable to set up persistent connections. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team. We apologize for the inconvenience caused and thank you for your patience and understanding.
Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA30
 
[closed]

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

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[closed]

Dear Customer,
We are investigating reports from a small subset of UK VCC customers who are experiencing intermittent inbound call issues. Inbound VCC calls across all regions might be affected intermittently. Engineers are currently investigating.
We apologise for any inconvenience that this may be causing

 

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA30
 
[closed]

We are currently aware of intermittent issues affecting inbound and outbound calls in Contact Center. We are currently investigating and will provide updates as soon as they are available.

 

Our engineers have rectified the issue. We apologize for any inconvenience caused. Please contact Support if you encounter any further issues.

Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 Is currently investigating a performance issue with users unable to successfully connect to the Quality Management/Speech Analytics platform. We are working on resolving the issue and updates will be provided as they become available. 

 

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time.

 

As of 10:45 AM Pacific time 8x8 is investigating reports that the same symptoms have resurfaced. We are continuing to investigate and will provide updates as they become available.

 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will send you a further update shortly.

 

8x8 has identified the root cause and have resolved the issue. Some customers may notice some recent transactions missing. Please allow 24 hours for those transactions to be synced and become available. We apologize for the inconvenience. 

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[closed]

8x8 Is currently investigating a performance issue with Contact Center tenants displaying queues in the agent interface. The ability to accept chat transactions may be impacted as well. Inbound telephone interactions are still queue and are still being offered to available agents. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 Is currently investigating a performance issue with North America Contact Center clusters displaying queues in the agent interface. Inbound telephone interactions are still queue and are still being offered to available agents. We are working on resolving the issue and updates will be provided as they become available. 

 

Our engineers are currently working to resolve the issue as a matter of urgency.  Please be assured we are doing our very best to minimize disruption time. 

 

The ability to view queues and agents is resolved. Agents can refresh their browsers to restore ability to view these missing areas.  We are still investigating symptoms related to chat at this time. We will post additional updates as they become available.

 

 

 

In addition to queue and agent status displaying correctly any chat connection issues are now also resolved. We are investigating the root cause and we again apologize for the inconvenience.