[closed]

8x8 is investigating reports of errors when making changes to phone number assignments in the Admin Console web interface. This does not impact call flow of already assigned phone numbers. We'll provide updates once this is a confirmed incident. 

8x8 has confirmed the symptoms causing phone number assignment functions to fail in the 8x8 Admin Console web interface.. Operations teams are working to restore this functionality as this only impacts new changes to phone number assignments.  This currently does not impact already configured numbers and call flows. We'll continue to provide updates as they become available.  

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 has resolved the issue causing admin console number changes to fail. Please retry your configuration changes that were attempted earlier. If you are still unable to make changes please contact support to troubleshoot further. A root cause investigation is underway and we apologize for the inconvenience. 

[closed]

8x8 is investigating reports of the 8x8 Admin Console not loading properly for some customers. Please contact support to investigate this issue while we confirm and update this post with further updates. 

8x8 has confirmed impact to the 8x8 Admin Console that is causing pages to load slowly or to timeout and give an error. 8x8 is currently working to restore normal performance and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 has identified and mitigated the issue causing the sluggish performance with the Admin Console. Currently all pages are now loading within normal performance. We are investigating the full root cause and we apologize for the inconvenience. 

[closed]

8x8 Is currently investigating an issue regarding Admin Console being slow to load or unresponsive. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue impacting Admin Console as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 engineering teams are continuing to work to restore Admin Console performance issues. All telephony and other systems are operating as normal while we work to resolve this issue. We'll continue to provide updates as they become available. 

8x8 has stabilized the issue causing admin console slowness and loading errors. The admin console is currently performing normally.  We are currently monitoring and will continue to provide updates as we continue investigating the root cause. 

8x8 has seen continued stability to the Admin Console and it should be performing normally.  If you are still experiencing issues please contact support. We'll continue to monitor stability and provide another update further confirming resolution. 

8x8 has observed stable performance since mitigation earlier. Admin console has been performing as normal for over 1 hour. We are now closing this status alert and doing a full root cause investigation. We apologize for the inconvenience. 

[closed]

8x8 is investigating reports of some customers unable to send SMS message in the US region. Please contact support to troubleshoot further. We'll provide updates if this issue indicates an issue with 8x8 service. 

8x8 has confirmed an issue impacting the ability to send and receive SMS messages via 8x8 Work applications. We are working to restore this ability and will provide updates as they become available. 

8x8 has identified an issue causing SMS messages not to complete and also may be impacting 8x8 Admin Console logins and other login issues to 8x8 Web Services. We are currently investigating and working to restore full functionality. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has mitigated the issue and seen seen performance return to normal. SMS messages and all logins to web services should be be operating as normal. We are currently monitoring and will post a final message to close the incident momentarily. 

8x8 has monitoring and have seen our mitigation fully resolve the issue. A full root cause investigation is being performed and we apologize for the interruption. 

[closed] 8x8 is investigating an issue affecting Users, Ring Groups, and Auto Attendants' ability to add or remove phone numbers. Current provision phone numbers are working as normal and there is no impact to call flow. 

8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 operation has resolved the issue causing errors when assigning phone numbers to users, auto attendants, and ring groups. We're investigating the root cause and apologize for the inconvenience. If you are still experiencing issues please continue to contact support to troubleshoot further.

[closed] 8x8 Is currently investigating an issue with the 8x8 Support Portal not being accessible. We are working on resolving the issue and updates will be provided as they become available. For the time being should you want to contact Support, please explore additional contact methods such as chat. Further details can be found here.

8x8 is continuing to investigate why some select administrators cannot access the My 8x8 portal that includes support case management and billing. Access to 8x8 Admin Console for system configuration changes and all other web services is operational and working as normal. For those impacted that need support please contact 8x8 support over alternate support methods such as Chat and Phone support. Full details can be found at this URL. Contact 8x8 Support Link

8x8 has resolved the issue causing login failures to My 8x8 for some selected administrators. All logins functionality is currently operational. If you still need assistance please contact 8x8 support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience. 

[closed]

8x8 Is currently investigating an issue with the password not being able to be reset with the Password Reset link . We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the Password Reset link and confirmed everything is working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

[closed]

8x8 Is currently investigating an issue with the Admin Console. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue. We will continue to provide updates as they become available. 

Admin console access is currently now available. Logins and changes in the Admin Console are now operating normally.  We are currently monitoring and will provide an additional update to close this alert. 

8x8 is investigating reports of errors when saving Auto Auto attendant and schedules. We are currently investigating this additional symptom. Logging in and making other changes in the admin console are operational. 

8x8 has resolved the remaining symptoms and all functions are now normal when accessing and saving changes in the Admin Console. We will continue to monitor and provide a final update. 

8x8 has confirmed the mitigation has resolved the issue with logins and saving settings. We are investigating root cause and we apologize for the inconvenience. 

[closed]

8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue.

8x8 has began to receive reports of this also impacting 8x8 logins to login.8x8.com and sso.8x8.com. We are currently investigating these symptoms as well and will provide updates as they occur. 

8x8 has observed full restoration to logins. Logins are no longer affected and we are now monitoring to ensure stability. 

8x8 has monitored and confirmed stability. We will proceed to close this alert and mark it as resolved. We apologize for the inconvenience this may have caused. 

[closed] 8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue. 

8x8 has confirmed intermittent login failures to 8x8 Web services including the Admin Console, 8x8 Work Web, and 8x8 Contact Center logins. We are currently investigating and will provide updates as they occur. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 has observed full restoration to logins. Logins are no longer intermittent and we are now monitoring to ensure stability. 

8x8 has confirmed resolution. We will continue to monitor and do a full root cause analysis. We apologize for the inconvenience this may have caused.