8x8 has identified an issue that is intermittently impacting 8x8 Work mobile applications ability to be presented calls and other messages via push notifications to the application. Inbound calls are still able to be received on hard phones and the 8x8 Work Desktop application. Outbound calls are not affected. We will provide updates as they become available. 

8x8 is continuing to investigate the issue with calls not being presented in the 8x8 Mobile app. In addition to this symptom,  we are also observing this impacting the ability to change your status in the 8x8 Mobile and Desktop applications intermittently.  We'll continue to provide updates as we work to resolve this issue. 

8x8 has observed the services responsible for mobile notifications and status changes stabilize. At this time it is operating normally and we are currently monitoring. We'll provide a final update to close the incident once we confirm the issue is fully resolved. 

8x8 has observed stability and we are now closing this incident as resolved. We are investigating root cause and we apologize for the inconvenience. 

8x8 has investigated reports by customers and has not found an 8x8 related cause of the call quality reports. 8x8 systems were observed to be operating normally between 7am-8am Pacific (10am-11am Eastern) when this was being reported to 8x8. Please continue to work with 8x8 Support to troubleshoot if your are still experiencing issues.

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

8x8 Is currently investigating an issue where voicemails cannot be listened to in Work Desktop and Work Mobile applications. There is an alternative to listen to voicemails via a desk phone detailed in this guide. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the voicemail services and now voicemails can be listened to in Work Desktop and Work Mobile. We apologize for the inconvenience. 

8x8 has successfully recovered service for these impacted customers and all calls should now be processing as normal. We are monitoring for successful resolution and will post an update once resolution is confirmed. 

8x8 has confirmed resolution was established shortly after impact was observed at approximately 12:13 PM Pacific time (15:13 PM Eastern).  All services are currently restored. We are monitoring and performing a root cause analysis and we apologize for the inconvenience.

8x8 has observed a network event causing connectivity issues with 8x8 customers attempting to contact 8x8 services.  We are working to investigate the root cause and will continue to provide updates as they become available. 

8x8 is continuing to investigate connectivity issues with some customers who have not yet been able to connect to 8x8 services after the brief network connectivity issue. We'll continue to investigate and report on the progress of the investigation. We apologize for the issue. 

8x8 has seen recovery for most customers. We are continuing to monitor recovery of customers re-establishing connectivity. If you are still experiencing issues connecting please contact 8x8 via your support tickets to continue troubleshooting. We will continue to post updates as we confirm with customers. 

8x8 has seen restoration of customers reporting connectivity issues. If you are still experiencing  connectivity issues please contact 8x8 support to continue troubleshooting. We'll post a final update to close this incident shortly. 

After continued monitoring we have seen all customers connectivity restored. We are now closing this incident and performing a  full root cause investigation. We apologize for the inconvenience. 

8x8 Is currently investigating a performance issue with the 8x8 Work Mobile App is unable to receive inbound calls. The issue does not seem to replicate on outbound calls. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has currently observed stability with the service for pushing inbound call notifications to Android and IOS applications. At this time the issue is resolved and we are monitoring stability. We will provide further confirmation of resolution in a later update. 

8x8 has mitigated the issue and is performing a root cause investigation. We are now closing this incident as resolved and we're sorry for the inconvenience this may have caused.

8x8 is investigating reports with some issues not being able to utilize the 8x8 Work mobile phone applications. We are currently investigating the issue and will provide updates as they become available. 

8x8 is currently investigating reports of a limited number of customers pbx's being unable to service end-users. Our Operations and Support teams are actively working to restore service.

Further updates will be provided as soon as they become available from our internal teams.

8x8 operations teams have restored services for the affected customers.  8x8 is monitoring and will be investigating root cause. We apologize for the inconvenience.