8x8 is investigating reports for a small subset of customers causing inbound and outbound calls for fail in the US region. We'll provide updates as we confirm the impact. 

8x8 has confirmed an issue that impacted a small subset of US Customers 8x8 Work endpoints and phone numbers. The issue is now resolved and we are monitoring for stability. We'll provide a further afterwards confirming that the issue fully resolved. 

8x8 has confirmed the issue is now fully resolved. We're investigating the root cause and apologize for the interruption. 

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

8x8 has successfully recovered service for these impacted customers and all calls should now be processing as normal. We are monitoring for successful resolution and will post an update once resolution is confirmed. 

8x8 has confirmed resolution was established shortly after impact was observed at approximately 12:13 PM Pacific time (15:13 PM Eastern).  All services are currently restored. We are monitoring and performing a root cause analysis and we apologize for the inconvenience.

8x8 has observed a network event causing connectivity issues with 8x8 customers attempting to contact 8x8 services.  We are working to investigate the root cause and will continue to provide updates as they become available. 

8x8 is continuing to investigate connectivity issues with some customers who have not yet been able to connect to 8x8 services after the brief network connectivity issue. We'll continue to investigate and report on the progress of the investigation. We apologize for the issue. 

8x8 has seen recovery for most customers. We are continuing to monitor recovery of customers re-establishing connectivity. If you are still experiencing issues connecting please contact 8x8 via your support tickets to continue troubleshooting. We will continue to post updates as we confirm with customers. 

8x8 has seen restoration of customers reporting connectivity issues. If you are still experiencing  connectivity issues please contact 8x8 support to continue troubleshooting. We'll post a final update to close this incident shortly. 

After continued monitoring we have seen all customers connectivity restored. We are now closing this incident and performing a  full root cause investigation. We apologize for the inconvenience. 

8x8 is currently investigating reports of a limited number of customers pbx's being unable to service end-users. Our Operations and Support teams are actively working to restore service.

Further updates will be provided as soon as they become available from our internal teams.

8x8 operations teams have restored services for the affected customers.  8x8 is monitoring and will be investigating root cause. We apologize for the inconvenience.

Some US callers may have experienced some inbound and outbound calls not successfully completing.

8x8 has mitigated the issue and calls should be completing successfully now.  

We are investigating the root cause and we apologize for the inconvenience 

Our Operations team have confirmed resolution of the problem at 07:12 PDT. Users are now able to make and receive calls past this timestamp on desk phones, WorkD and WorkM. In case you are still experiencing issues with receiving and making calls past the time, please engage your Support representative and they will be able to assist.

We apologize for any inconvenience this has caused!

8x8 is currently investigating a performance issue with Work Calling, Inbound, Outbound, Endpoints, WorkM (VOM), WorkD (VOD), Deskphones. A subset of our customers with PBX's in US are currently experiencing issues with making and receiving calls from desk phones, WorkD and/or WorkM.

We are working with our Operations team on resolving the issue and updates will be provided as they become available. 

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

We are still currently investigating the issue. We will provide an update as soon as possible.

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.

8x8 is investigating reports with some customers unable to make and receive calls. This is isolated to a specific subset of 8x8 Work US based customers. Please contact support to verify if you were impacted while we are investigating. We'll provide updates as they become available.

8x8 has mitigated the issue and this small group of customers impacted PBX's are now operating normally. We are investigating root cause and we apologize for the inconvenience.