Service portals
8x8 is investigating reports of errors when making changes to phone number assignments in the Admin Console web interface. This does not impact call flow of already assigned phone numbers. We'll provide updates once this is a confirmed incident.
8x8 has confirmed the symptoms causing phone number assignment functions to fail in the 8x8 Admin Console web interface.. Operations teams are working to restore this functionality as this only impacts new changes to phone number assignments. This currently does not impact already configured numbers and call flows. We'll continue to provide updates as they become available.
8x8 has resolved the issue causing admin console number changes to fail. Please retry your configuration changes that were attempted earlier. If you are still unable to make changes please contact support to troubleshoot further. A root cause investigation is underway and we apologize for the inconvenience.
8x8 is investigating reports of the 8x8 Admin Console not loading properly for some customers. Please contact support to investigate this issue while we confirm and update this post with further updates.
8x8 has confirmed impact to the 8x8 Admin Console that is causing pages to load slowly or to timeout and give an error. 8x8 is currently working to restore normal performance and will provide updates as they become available.
8x8 has identified and mitigated the issue causing the sluggish performance with the Admin Console. Currently all pages are now loading within normal performance. We are investigating the full root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue regarding Admin Console being slow to load or unresponsive. We are working on resolving the issue and updates will be provided as they become available.
8x8 engineering teams are continuing to work to restore Admin Console performance issues. All telephony and other systems are operating as normal while we work to resolve this issue. We'll continue to provide updates as they become available.
8x8 has stabilized the issue causing admin console slowness and loading errors. The admin console is currently performing normally. We are currently monitoring and will continue to provide updates as we continue investigating the root cause.
8x8 has seen continued stability to the Admin Console and it should be performing normally. If you are still experiencing issues please contact support. We'll continue to monitor stability and provide another update further confirming resolution.
8x8 has observed stable performance since mitigation earlier. Admin console has been performing as normal for over 1 hour. We are now closing this status alert and doing a full root cause investigation. We apologize for the inconvenience.
8x8 is continuing to investigate why some select administrators cannot access the My 8x8 portal that includes support case management and billing. Access to 8x8 Admin Console for system configuration changes and all other web services is operational and working as normal. For those impacted that need support please contact 8x8 support over alternate support methods such as Chat and Phone support. Full details can be found at this URL. Contact 8x8 Support Link
8x8 has resolved the issue causing login failures to My 8x8 for some selected administrators. All logins functionality is currently operational. If you still need assistance please contact 8x8 support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue with the password not being able to be reset with the Password Reset link . We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the Password Reset link and confirmed everything is working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has encountered periods of intermittent brief unavailability for some users while we continue to investigate. We will continue to monitor, mitigate and investigate the root cause. If you encounter an error with loading the admin console, please try again in 5-10 minutes.
8x8 has been able to mitigate and bring stability to this intermittent issue affecting the Admin Console. We will continue to investigate the root cause to ensure this does not reoccur and we again apologize for the inconvenience.
8x8 has applied mitigation again to restore to normal performance. 8x8 will continue to investigate the root cause. We apologize for the inconvenience.
Dear Customer,
We have not received any additional customer reports, nor were any residual issues being detected by our monitoring systems. We can confirm platform stability from the time of our last update.
At this stage, 8x8 Support will be closing this StatusCast alert.
If by any chance you think you might be affected by issues related to this incident, please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team
Dear Customer,
We are aware you might be experiencing issues loading 8x8 Admin Console and/or successfully completing provisioning tasks. We are currently investigating and will provide updates as they become available. Please be assured we are doing our very best to minimize disruption time. We apologize for any inconvenience caused.
8x8 Support Team
Dear Customer,
We can confirm that the interruption to service was resolved as of 2022/10/27 08:15 UTC (2022/10/27 01:15 Pacific) and 8x8 Admin Console is loading sucessfully.
8x8 will maintain this alert open and continue monitoring proactively the platform. The next update/closure will be posted within one hour.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team
8x8 is investigating issues with Admin Console admin portal performance. You may experience slow page load or pages not loading. We are currently investigating the issue and will provide updates as they become available.
8x8 is continuing to investigate the cause of the issue. We'll provide updates once they become available.
8x8 is continuing to troubleshoot this issue. We've also experienced reports of the inability to login to the Admin Console as well. We've verified that there is no impact call flow and ability to make and receive phone calls is not affected.
8x8 resources are engaged and we'll continue to provide updates until resolved.
8x8 has gathered the appropriate resources to work on restoring full functionality to the Admin Console. we'll continue to provide hourly updates until further notice or until resolved. We do apologize and will continue to work on this with a matter of urgency.
8x8 has isolated and mitigated the issue causing the performance issues with the 8x8 Admin Console. Performance is now restored to normal. 8x8 will continue to further investigate the root cause in order to prevent issues like this in the future. We apologize for the inconvenience.
8x8 has identified an issue causing the phone numbers not to show up in Admin Console when an administrator wants to view and/or make any changes.
Current ability to make and receive calls is not impacted.
Our Operation team has been engaged and are actively working on restoring the ability for the number pool to be available.
We apologize for any inconvenience caused.
The 8x8 engineers are currently actively working on an internal bridge to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time.
We apologize for the inconvenience!
The 8x8 Engineering and Operations team have been able to resolve the Admin Console phone numbers display issue. The administrators should be able to access the numbers view to make changes.
Thank you for your patience and we would like to apologize for the inconvenience!