Contact Center

Contact Center Agent call setup issues
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[closed]

8x8 is investigating reports of some customers experiencing symptoms with agents receiving calls. This may be described as long delays in call setup, being forced into working offline or freezing. We are currently investigating and will provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. If you have contacted support, please provide the transaction ID's of the calls that were affected that will aid in the investigation. 
 

We are observing longer than usual connect times when calls are connecting to agents from the contact center. While we continue to investigate, you can increase the interaction timeout for an agent to 45 seconds as a potential and temporary workaround. A link to these instructions is Here: How to change interaction timeout URL

 
8x8 has identified the issue causing calls to take longer than usual to connect and has resolved it. At this time calls will now successfully connect to agents as normal. We will completing a full root cause analysis and we apologize for the inconvenience.

VCC AgentWorkspace not loading correctly
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[closed]

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Unable to save changes on VCC Configuration Manager and VCC AGUI/Agent Workspace
EMEA Contact Center Contact Center UK3 EU11
 
[closed]

Dear Customer,

We are aware that you might have experienced issues saving changes in VCC Configuration Manager and on VCC AGUI/Agent Workspace.

We have received confirmation of service restoration and all reported issues;

The 8x8 teams are closely monitoring the platform.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no: +44 0207-096-6060 or visit the support page -https://support.8x8.com/

We apologize for the inconvenience that this may have caused.

8x8 Support Team

VCC - User Agent Workspace intermittently unable to Login
EMEA Contact Center Contact Center UK3 EU4
 
[closed]

8x8 Is aware of an issue intermittently impacting a subset of users from logging into Agent Workspace and receiving the following message "The single sign on failed. If the problem persists, please contact your administrator for further assistance.".
8x8's Engineering and Operations teams are actively looking into this and will update you on the progress.

 

8x8 is continuing to investigate. We will provide the next update at 1 PM GMT or when a significant update is available. 

Thank you for your Patience

 

8x8 has resolved the issue impacting logins into Agent Workspace.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

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