8x8 has received reports from customers of users being kicked out from the VCC AGUI and unable to re-login.

Our operations team is aware and currently working on this issue. Thank you for your understanding.

The operations team is working on the contact center issue with the highest priority. We will be getting back with updates on this matter.

We apologize for the inconvenience this might be causing.

The operations team are working on this issue and we have the right resources actively engaged on an internal bridge actively working towards resolution as fast as possible.

Thank you for your patience and understanding.

The operations team are continuing to troubleshoot the issue with the highest priority, we will be getting back with updates.

We apologize for the inconvenience this might be causing.

Our Engineering and Operations teams are active on the bridge working to identify the underlying cause of the VCC users being kicked off and unable to log back in.

The next update to be provided by 11:00 GMT. We apologize for any inconvenience this might be causing.

The internal teams are continuing their live investigation over the technical bridge in their efforts to provide the quickest remediation possible.

We are deeply sorry for the inconvenience caused and thank you for your patience and understanding. The next update to be provided by 11:15 GMT.

Our Engineering and Operations team is actively working on the bridge and have been able to take some remedial actions. Some of our customers are able to intermittently log in, however full stability is not guaranteed at this stage.

We are continuing to work until service is full restored. The next update to be provided by 11:30 GMT

We have continued receiving updates from customers regarding service being restored. The engineering team is continuing to monitor for full restoration and any performance issues.

Thank you for your understanding and please allow us to confirm fully resolving this issues is our top priority

All key engineering and operations personnel have been working to remedy the issue on a live bridge and at present the login is being confirmed fixed by the customers Engineering team is currently focusing on any performance issue that might be affecting the VCC instances.

We will be keeping you updated, thank you for your understanding.

Engineering and Operations teams have confirmed resolution for the VCC login problems. Most of our customers are able to log back in fine, and there are a small numbers of customers reporting small latency. Our 8x8 teams are continuing to monitor system performance and address any reports of platform performance.

The next update by 13:15 unless, or if there are any meaningful updates. Thank you again for your patience and understanding on this.

The issue has been fully resolved by the 8x8 engineering and operations teams.

Although the issue has been resolved by 2023/03/01 11:49 UTC (2023/03/01 03:49 Pacific) we have kept this alert open for monitoring purposes.

We are going to close the alert now as resolved, if you are still experiencing issues please reach out to 8x8 support. Please accept our apologies for any inconvenience this has caused.

After 24 hours of monitoring the issue has remained resolved. The issue is now closed and full root cause analysis is underway.