8x8 is investigating reports of errors when making changes to phone number assignments in the Admin Console web interface. This does not impact call flow of already assigned phone numbers. We'll provide updates once this is a confirmed incident.
8x8 has confirmed the symptoms causing phone number assignment functions to fail in the 8x8 Admin Console web interface.. Operations teams are working to restore this functionality as this only impacts new changes to phone number assignments. This currently does not impact already configured numbers and call flows. We'll continue to provide updates as they become available.
8x8 has resolved the issue causing admin console number changes to fail. Please retry your configuration changes that were attempted earlier. If you are still unable to make changes please contact support to troubleshoot further. A root cause investigation is underway and we apologize for the inconvenience.
8x8 is investigating reports of the 8x8 Admin Console not loading properly for some customers. Please contact support to investigate this issue while we confirm and update this post with further updates.
8x8 has confirmed impact to the 8x8 Admin Console that is causing pages to load slowly or to timeout and give an error. 8x8 is currently working to restore normal performance and will provide updates as they become available.
8x8 has identified and mitigated the issue causing the sluggish performance with the Admin Console. Currently all pages are now loading within normal performance. We are investigating the full root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue regarding Admin Console being slow to load or unresponsive. We are working on resolving the issue and updates will be provided as they become available.
8x8 engineering teams are continuing to work to restore Admin Console performance issues. All telephony and other systems are operating as normal while we work to resolve this issue. We'll continue to provide updates as they become available.
8x8 has stabilized the issue causing admin console slowness and loading errors. The admin console is currently performing normally. We are currently monitoring and will continue to provide updates as we continue investigating the root cause.
8x8 has seen continued stability to the Admin Console and it should be performing normally. If you are still experiencing issues please contact support. We'll continue to monitor stability and provide another update further confirming resolution.
8x8 has observed stable performance since mitigation earlier. Admin console has been performing as normal for over 1 hour. We are now closing this status alert and doing a full root cause investigation. We apologize for the inconvenience.
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
8x8 is continuing to investigate why some select administrators cannot access the My 8x8 portal that includes support case management and billing. Access to 8x8 Admin Console for system configuration changes and all other web services is operational and working as normal. For those impacted that need support please contact 8x8 support over alternate support methods such as Chat and Phone support. Full details can be found at this URL. Contact 8x8 Support Link
8x8 has resolved the issue causing login failures to My 8x8 for some selected administrators. All logins functionality is currently operational. If you still need assistance please contact 8x8 support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue with the password not being able to be reset with the Password Reset link . We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the Password Reset link and confirmed everything is working as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue.
8x8 has began to receive reports of this also impacting 8x8 logins to login.8x8.com and sso.8x8.com. We are currently investigating these symptoms as well and will provide updates as they occur.
8x8 has observed full restoration to logins. Logins are no longer affected and we are now monitoring to ensure stability.
8x8 has monitored and confirmed stability. We will proceed to close this alert and mark it as resolved. We apologize for the inconvenience this may have caused.
8x8 has encountered periods of intermittent brief unavailability for some users while we continue to investigate. We will continue to monitor, mitigate and investigate the root cause. If you encounter an error with loading the admin console, please try again in 5-10 minutes.
8x8 has been able to mitigate and bring stability to this intermittent issue affecting the Admin Console. We will continue to investigate the root cause to ensure this does not reoccur and we again apologize for the inconvenience.
8x8 has applied mitigation again to restore to normal performance. 8x8 will continue to investigate the root cause. We apologize for the inconvenience.
8x8 Is currently investigating reports of Admin Console admin portal users intermittently not able to load pages. Users are able to access successfully after waiting 5-10 minutes. We are investigating and updates will be provided as they become available.
8x8 has found the root cause and resolved the issue causing these intermittent periods of disruption. We apologize for the inconvenience.