8x8 Is currently investigating a performance issue with NA4 contact center logins. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed the NA4 Login issue is now fully resolved. We're investigating the root cause and apologize for the interruption.

8x8 Is currently investigating a login issue with the VCC on the US region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed resolution for the VCC AGUI login issue. We apologize for the inconvenience.

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has confirmed resolution for new login issues. It was also observed agents may have seen slowness and other issues in the web interface during the impact windows. All systems are now operating normal and we are investigating the root cause. We apologize for the inconvenience. 

8x8 has resolved the issue causing delay in playback ability of recent recordings. All recordings are now present for real-time playback. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an inbound/outbound issue with calls on the  Contact Center NA38 platform. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the inbound/outbound calling issue on the Contact Center NA38 platform. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience. 

8x8 has performed a platform switch for customers impacted on this NA7 platform to resolve.  Please ask your agents if they have not already to log out and log back in to 8x8 contact center. 

8x8 is performing additional mitigation to resolve the issue for those still encountering login issues. we'll provide updates of these actions as they are completed. 

8x8 has completed platform switch for those remaining customers affected. If you have not already done so please log out and back in to successfully login to the active platform. Transactions for email and voicemails may be processing and should be completed after some time while they are being synced between platforms. We are monitoring and will post a final update once resolution is confirmed. 

8x8 has re-opened our troubleshooting of NA7 login issues as we have begun to observe impact. We will provide updates of the progress as updates become available.  Please follow new incident: https://status.8x8.com/incident/423145

8x8 Is currently investigating reports regarding intermittent VCC login and performance issues. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the performance issues with Contact Center. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.