8x8 is investigating reports of some customers unable to send SMS message in the US region. Please contact support to troubleshoot further. We'll provide updates if this issue indicates an issue with 8x8 service. 

8x8 has confirmed an issue impacting the ability to send and receive SMS messages via 8x8 Work applications. We are working to restore this ability and will provide updates as they become available. 

8x8 has identified an issue causing SMS messages not to complete and also may be impacting 8x8 Admin Console logins and other login issues to 8x8 Web Services. We are currently investigating and working to restore full functionality. 

8x8 has monitoring and have seen our mitigation fully resolve the issue. A full root cause investigation is being performed and we apologize for the interruption. 

While the majority of connectivity we see still connected, we do continue to see intermittent connectivity issues for some customers. We'll continue to monitor and provide updates on this issue. 

8x8 is continuing to work to mitigate the intermittent issue impacting DNS records from being resolved. Some customers who have been unable to resolve our status page can follow at this temporary alternate status page link: https://status.8x8.com/incident/446346 . We'll continue to provide updates as we work to fully restore.

8x8 continues to work to restore impact to DNS connectivity causing  login and endpoint registration issues. We've additionally seen symptoms expand to contact center logins and inbound telephony routing. 8x8 has all internal team members working on restoring service.

8x8 has restored service to Contact Center logins and inbound telephony impacting contact center services. We are still investigating and working to resolve issues impacting DNS connectivity affecting endpoints and 8x8 Work logins.  We'll continue posting updates as we work to bring full resolution. 

8x8 is monitoring traffic that is intermittently impacting logins to 8x8 web services and 8x8 endpoints registrations. 8x8 will provide hourly updates or earlier if a significant update becomes available. We apologize for the inconvenience while this incident continues to move towards resolution. 

8x8 continues to monitor the impact to DNS connections. If you experience an error message while logging in to an 8x8 web service, please continue to re-attempt to login. Currently impact is intermittent and you should be able to login in between these periods of DNS connectivity loss. 8x8 operations continues to work on a resolution. 8x8 will provide hourly updates until further notice. We apologize for the inconvenience. 

8x8 has corrected the issues with DNS and all services should be accessible. Please reach out to 8x8 support if you are still experiencing any issues. We apologize for any inconvenience caused.

8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue.

8x8 has began to receive reports of this also impacting 8x8 logins to login.8x8.com and sso.8x8.com. We are currently investigating these symptoms as well and will provide updates as they occur. 

8x8 has observed full restoration to logins. Logins are no longer affected and we are now monitoring to ensure stability. 

8x8 has monitored and confirmed stability. We will proceed to close this alert and mark it as resolved. We apologize for the inconvenience this may have caused. 

We are aware that you might have experienced issues loading the 8x8 Application Panel.

Please be assured we are doing our very best to minimise disruption time.
We apologise for the inconvenience that this may have caused.

Our Engineering team has resolved the 8x8 Application Panel failure to load as well as the symptoms of end users being unable to login.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.

Support has been monitoring stability from our latest update and we haven't received any additional reports since. We are now going to move this Status Cast incident to Resolved. In case you experience any other issues, please contact Support for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

8x8 has confirmed intermittent login failures to 8x8 Web services including the Admin Console, 8x8 Work Web, and 8x8 Contact Center logins. We are currently investigating and will provide updates as they occur. 

8x8 has observed full restoration to logins. Logins are no longer intermittent and we are now monitoring to ensure stability. 

8x8 has confirmed resolution. We will continue to monitor and do a full root cause analysis. We apologize for the inconvenience this may have caused. 

8x8 has received from a subset of customers reports of not being able to login into sso.8x8.com.
Please ask the agents already logged in to avoid logging out until the issue is stabilised.
We are currently investigating and will provide updates as they become available.
We apologize for any inconvenience caused.

Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.

We are aware that you might have experienced issues connecting to 8x8 SSO and or loading various applications from 8x8 Application Panel. 
Please be assured we are doing our very best to minimize disruption time.
We apologize for the inconvenience that this is causing while we work to resolve. 

8x8 has resolved the issue impacting logins into 8x8 web applications.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a performance issue with some customers having intermittent issues loading the login.8x8.com website. We'll provide updates as they become available. 

8x8 observed the impact over a 2 minute window. The issue is now resolve and we are fully reviewing the root cause. 

Dear Customer,

The engineering team have quickly identified the issue generating SSO authentication timeout for new logins and resolved it.

We apologize for the the inconvenience this might have created.

Dear Customer,

The intermittent issue with SSO authentication to our applications, impacting new logins, is no longer replicated.

The engineering team is currently performing further troubleshooting however the SSO login service is fully recovered.

Thank yo for your understanding.

Dear Customer,

We have received reports from customers regarding Intermittent issues with SSO authentication impacting new logins.

Our engineering team is checking with a matter of priority.

We apologize for the the inconvenience this might create.

We can confirm that the Intermittent issues with SSO authentication impacting new logins has now been resolved. The engineering team is closely monitoring the platform, working to limit any further disruption. Rest assured, a full investigation is underway to ascertain the source of the outage and identify steps to be taken to minimize future occurrences