8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available. 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 continues to investigate the issue regarding Microsoft Teams endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide updates as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/. 

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints.  In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue with the ICA Cognigy service integration. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue affecting the ICA service. We will now proceed to apply the necessary steps to obtain service restoration. We will continue to provide updates as they become available. 

8x8 can see improvements in service functionality and will confirm once full service restoration is achieved. We will continue to provide updates as they become available. 

8x8 has resolved the issue impacting the ICA service. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

8x8 is experiencing some issues with pulling Microsoft exchange hosted email boxes into 8x8 Contact Center tenants. We are currently investigating and will provide updates as they become available.

8x8 has identified the issue and is currently in process of applying a correction to restore email pulling. We'll provide an update once this process is complete. 

8x8's mitigation has resolved the issue with email pulling in the Contact Center. The issue is now resolved. We are investigating the root cause and we apologize for the interruption. 

8x8 operations teams have encountered in a delay syncing the recordings. We now expect recordings to require a US hours overnight sync. We expect recordings to be completed early US hours on Saturday morning. We'll provide an update on the progress then and we apologize for the inconvenience this has caused. 

As expected all recordings have since been processed and are now available under normal performance metrics. The issue is now resolved. We apologize for the inconvenience this has caused. 

8x8 Is currently investigating an issue with the 8x8 Support Portal not being accessible. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue regarding the 8x8 Support Portal access issue and confirmed it can be accessed as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating an issue regarding some of our accounts being unable to process payments via our Secure Pay integration . We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the payment processing via 8x8 Secure Pay integration and confirmed that the issue no longer exists. We apologize for the inconvenience. 

8x8 has received reports of users unable to access their call recordings through the Admin Console or Work Apps.
Our engineering and support teams are working to get this resolved As soon as possible.

Thank you 
Support

The issue is still under investigation and appears to only be impacting viewing call recordings.
There are no indications that there is a risk of call recordings being lost

Thank you for your patience
Support

8x8 has confirmed that the service has been restored and users are able to access call recordings.
Call recordings made before the incident will now be accessible, any recordings made during the incident will become available as we confirm full recovery

Apologies for the inconvenience caused
8x8 Support