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8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available.
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 continues to investigate the issue regarding Microsoft Teams endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls. We are working with our integration partner and will provide updates as they become available.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of some contact center customers having calls in queues not being offered to available agents. This also include outbound contact center calls where the transaction is not being offered to Agent Workspace. We are currently working on this issue. A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. While we work to resolve this please apply the following solution.
A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience.
A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
We apologize for the delay in resolving the issue.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
A verified solution is to re-save the agent workplace number. This solution can be implemented for affected agents while we investigate the issue.
Agent steps:
Please ask agents to change the workplace number to an alternate number, save and then change it back to its original number and save a 2nd time. If this does not resolve the issue, please re-engage support with call failure transaction ID numbers to continue troubleshooting.
Below are instructions on how to complete this task.
We apologize for the delay in resolving the issue.
8x8 has rolled out mitigation that has confirmed resolution for AU region contact center tenants. 8x8 is working on applying this mitigation to remaining contact center regions including the US.
To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
8x8 has finished implementing mitigation in all contact center regions. We expect all users to be offered transactions as normal as of 7:15 PM pacific (12:15 PM AEST). We are currently monitoring and verifying confirmation at this time. If you are still experiencing issues with transactions not being offered to contact center agents please contact support to continue troubleshooting. We'll provide a final update once we confirm the mitigation is verified.
8x8 has observed and confirmed resolution for the remaining customers. We are now closing out this incident as resolved and are performing a full root cause analysis on this event. We apologize for the impact this has caused.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls. We are working with our integration partner and will provide as they become available.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 is experiencing some issues with pulling Microsoft exchange hosted email boxes into 8x8 Contact Center tenants. We are currently investigating and will provide updates as they become available.
8x8 has identified the issue and is currently in process of applying a correction to restore email pulling. We'll provide an update once this process is complete.
8x8's mitigation has resolved the issue with email pulling in the Contact Center. The issue is now resolved. We are investigating the root cause and we apologize for the interruption.
8x8 has resolved the issue causing media unavailability. All media is now accessible under normal performance metrics. Root cause is being investigated and we apologize for the inconvenience.
8x8 has received reports from our customers that users having Comcast/Xfinity as their Internet Service Provider (ISP) in the US region are unable to connect to the 8x8 services. At the moment all 8x8 telephony services are 100% functional and available to users who are not traversing the offending ISP carrier.
Depending on the transit routes over the affected ISP carrier, some of the applications might experience intermittent functionality loss, while other application from other providers might also be affected.
8x8 will continue providing updates as details become available from our carrier relationship teams.
8x8 is continuing to monitor our own service availability and we are able to confirm that all of our services are 100% up and functional at this point.
Any affected customer with an alternate ISP connections is advised to shut down the Comcast/Xfinity routes to force traffic to use alternate ISPs until the offending ISP is able to resolves their issues. You can refer to downdetector.com where Comcast/Xfinity is currently listed in the #1 position with close to 10,000 reports in the past 45 minutes.
We are continuing to monitor the situation and we will provide an update once Comcast/Xfinity will confirm resolution.
The 8x8 operations team has been monitoring the situation with the ISP today June 17th, 2023. Based on downdetector.com analysis and several internal reports the ISP (Comcast/Xfinity) has restored several regions.
Any continued impacted customer with an alternate ISP connection is advised to shut down the Comcast/Xfinity routes to force traffic to use alternate ISPs until the offending ISP resolves their issues. 8x8 services continue to be 100% functional and available.
If there are any new developments 8x8 is made aware of Comcast/Xfinity services we will advertise on the status page.
8x8 is continuing to work on restoring call recording and voicemail playback of media files. Recordings and Voicemails are still being recorded and will become available once resolved. Updates will continue as they become available.
8x8 has resolved the issue causing media files such as recordings and voicemails to be delayed in accessibility. New recordings and voicemails will be available in near real-time under normal performance metrics. Older recordings and voicemails left during the impact window are processing and be made available in the next few hours. We'll provide a final update once all previously recorded media becomes available.
8x8 has processed all media files in queue. All previously recorded calls and voicemails are not accessible. We apologize for the inconvenience.
8x8 operations teams have encountered in a delay syncing the recordings. We now expect recordings to require a US hours overnight sync. We expect recordings to be completed early US hours on Saturday morning. We'll provide an update on the progress then and we apologize for the inconvenience this has caused.
As expected all recordings have since been processed and are now available under normal performance metrics. The issue is now resolved. We apologize for the inconvenience this has caused.