Analytics
8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.
8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience.
8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration.
Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available
8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance.
8x8 has identified an issue with 8x8 Analytics pages not loading. We're working with operations team to resolve and will provide updates as they become available.
8x8 continues to work with operations team on restoring 8x8 Analytics. We apologize for the delay and we'll continue to provide update as they become available.
8x8 is working to restore the 8x8 Work Analytics platform. We'll continue to provide updates as the occur with the next update being at 1:15 PM Pacific (4:15 PM Eastern) or until a new update is available.
8x8 is continuing to restore access to 8x8 Analytics. We'll continue to provide updates as they become available. Next update will be at 2:15 PM pacific (5:15 PM Pacific)
8x8 is continuing to make progress towards restoring access to 8x8 Work Analytics. We'll continue to provide updates as the become available. Next update will be at 3:15 PM pacific (6:15 PM Eastern).
8x8 is implementing steps to restore that will require an emergency maintenance to be completed over this weekend. Currently 8x8 expects availability back on Saturday July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific)
Please follow this maintenance update post for further updates as they become available.
8x8 Is currently investigating an issue with 8x8 Work Analytics being unable to load . We are working on resolving the issue and updates will be provided as they become available.
8x8 engineering continues to work with all relevant teams for providing a resolution. We are working on resolving the issue and updates will be provided as they become available.
8x8 engineers continue to work towards resolution of the issue and all needed resources are actively engaged. We will continue to provide updates as they become available. We apologize for the inconvenience.
8x8 operations teams are still working to restore functionality. Progress has been made towards the resolution of this issue and be assured that we are investigating this as a matter of urgency. We apologize for any inconvenience caused.
The engineering team has made progress and we are currently getting closer to a resolution. The affected components have been identified and we are now working on restoring the service. Further updates will be provided as they become available.
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
8x8 is continuing the work on restoring the service. Further updates will be provided as they become available.
8x8 operations teams are still working to restore functionality. 8x8 will provide updates now every 30 mins or earlier if a significant update becomes available. Please be assured that we are investigating this as a matter of urgency and apologize for the inconvenience while this incident continues to move towards resolution.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
As 8x8 is continuing to work on resolving the issue, we now see signs of partial restoration. We will continue the efforts until full service restoration is achieved. We'll continue to provide updates as they become available.
8x8 has managed to resolve the access issue regarding the Work Analytics service. Currently, logins have been tested and are expected to work fully; data is still processing in the background with an expected of 30 mins until full sync. We will continue to monitor the service until confirmation of full service restoration. If you are still experiencing issues please contact support.
8x8 has resolved and confirmed that the issues with Work Analytics are no longer present. Please reach out to 8x8 support if you are still experiencing any issues. Root cause is being investigated and we apologize for the inconvenience.
8x8 received reports that Analytics for 8x8 Work was not accessible. Operations team have resolved the issue and it is working normally. If you are still experiencing the issue, please contact 8x8 support.
Operation team is investigating the root cause.
Apologies for the inconvenience caused.
8x8 is investigating reports of the 8x8 Analytics web pages loading pages slowly or not loading at all. We are working the appropriate internal team and will provide updates as they become available.
8x8 is still working on restoring normal performance to the 8x8 Analytics pages. We apologize for the inconvenience.
8x8 operations team have resolved the issue and performance is back to normal. We are investigating the root cause and we apologize for the inconvenience.
8x8 is working to resolve symptoms of some 8x8 Work Analytics pages not loading and returning a 500 error message. We are working to resolve as soon as possible and updates will be provided as they become available.
Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time.
8x8 has implemented mitigation to bring stability to the platform over the last hour. We will continue to monitor and will provide a future update once the issue is fully resolved.
8x8's is now confident the mitigation has brought stability to 8x8 Work Analytics and consider the now as resolved. The root cause is being investigated and we apologize for the inconvenience.
8x8 operations team are working working to resolve a performance issue with 8x8 Analytics not loading properly or with data not being properly retrieved. This impacts US based analytics users retrieving 8x8 Work based reports only at this time. We will provide updates as the become available and we apologize for the inconvenience.
8x8 operations has confirmed that the issue impacting 8x8 Analytics is now resolved. The 8x8 Analytics is now operating normally. The root cause is being investigated and we again apologize for the inconvenience.
Dear 8x8 Customer,
We are aware of an issue with Analytics for 8x8 Work where it is unresponsive after login, our engineers are currently investigating this issue.
We apologise for the inconvenience that this may be causing.
8x8 is monitoring as currently pages are loading normally. With the symptoms occurring intermittently, if you experience a page not loading data please refresh the page and it will load. 8x8 will continue to monitor until fully resolved.
Dear 8x8 Customer,
Our engineers are still working on this issue, however we have found that this issue occurs intermittently, therefore, refreshing the page several times results being able to view the analytics data successfully.
We apologise for any inconvenience caused by this issue.
8x8 continues to work towards full resolution. Refreshing the page when data is not loading is resolving the issue temporarily when it occurs. We will provide future updates as the become available and we apologize for the inconvenience.
8x8 operations team has implemented mitigation that has resulted in stability. We are monitoring closely and are investigating root cause. If you experience any further symptoms, please contact 8x8 support to continue troubleshooting. We apologize for the inconvenience.
8x8 is investigating reports of some users unable to login to 8x8 web services. Error message could include an unavailable error or a whitelabel error page. We are working to resolve the issue and updates will be provided as they become available.
8x8 is still continuing to see some of the symptoms occur with logging in and accessing certain web services. We are working to restore access to all services as soon as possible. Updates will be provided again as they become available.
8x8 continues to investigate the web services issue. Login and access to services has been restored and are currently stable. 8x8 is still investigating intermittent issues with accessing voicemail and call history in the 8x8 Work Desktop and Mobile applications. We will provide updates once all the services are back to normal.
8x8 operations teams continue to investigate intermittent lingering symptoms impacting ability to login and includes impact to certain web services in the 8x8 work mobile and desktop applications such as call history, SMS, and voicemail access. We are continuing to work on resolving and will provide update as they become available.
Currently all symptoms have subsided and systems are performing normally. 8x8 continues to investigate the root cause and will remain engaged until systems are stable. We again apologize for the inconvenience and will post new updates as they become available.
Resolved messaging to status page: 8x8 has returned stability to all systems and any symptoms observed are now resolved. The root cause is being investigated to ensure stability remains as it is. We apologize for the inconvenience this has caused.