Analytics
8x8 is investigating reports of some analytics reports for large queries taking longer to load or timing out. We are currently investigating and will provide updates as they become available.
8x8's mitigation has brought stability to loading times and analytics. It is now performing normally. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.
8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience.
8x8 Is currently investigating an issue with the recordings on 8x8 Quality Management and Speech Analytics being unable to be played. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Quality Management and Speech Analytics recordings and is actively applying the required steps to resolve the issue. We will keep you updated as updates arrive.
8x8 has resolved the issue impacting the Quality Management and Speech Analytics recordings. We apologize for the inconvenience.
8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration.
Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available
8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance.
8x8 has identified an issue with 8x8 Analytics pages not loading. We're working with operations team to resolve and will provide updates as they become available.
8x8 continues to work with operations team on restoring 8x8 Analytics. We apologize for the delay and we'll continue to provide update as they become available.
8x8 is working to restore the 8x8 Work Analytics platform. We'll continue to provide updates as the occur with the next update being at 1:15 PM Pacific (4:15 PM Eastern) or until a new update is available.
8x8 is continuing to restore access to 8x8 Analytics. We'll continue to provide updates as they become available. Next update will be at 2:15 PM pacific (5:15 PM Pacific)
8x8 is continuing to make progress towards restoring access to 8x8 Work Analytics. We'll continue to provide updates as the become available. Next update will be at 3:15 PM pacific (6:15 PM Eastern).
8x8 is implementing steps to restore that will require an emergency maintenance to be completed over this weekend. Currently 8x8 expects availability back on Saturday July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific)
Please follow this maintenance update post for further updates as they become available.
8x8 Is currently investigating an issue with 8x8 Work Analytics being unable to load . We are working on resolving the issue and updates will be provided as they become available.
8x8 engineering continues to work with all relevant teams for providing a resolution. We are working on resolving the issue and updates will be provided as they become available.
8x8 engineers continue to work towards resolution of the issue and all needed resources are actively engaged. We will continue to provide updates as they become available. We apologize for the inconvenience.
8x8 operations teams are still working to restore functionality. Progress has been made towards the resolution of this issue and be assured that we are investigating this as a matter of urgency. We apologize for any inconvenience caused.
The engineering team has made progress and we are currently getting closer to a resolution. The affected components have been identified and we are now working on restoring the service. Further updates will be provided as they become available.
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
8x8 is continuing the work on restoring the service. Further updates will be provided as they become available.
8x8 operations teams are still working to restore functionality. 8x8 will provide updates now every 30 mins or earlier if a significant update becomes available. Please be assured that we are investigating this as a matter of urgency and apologize for the inconvenience while this incident continues to move towards resolution.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
As 8x8 is continuing to work on resolving the issue, we now see signs of partial restoration. We will continue the efforts until full service restoration is achieved. We'll continue to provide updates as they become available.
8x8 has managed to resolve the access issue regarding the Work Analytics service. Currently, logins have been tested and are expected to work fully; data is still processing in the background with an expected of 30 mins until full sync. We will continue to monitor the service until confirmation of full service restoration. If you are still experiencing issues please contact support.
8x8 has resolved and confirmed that the issues with Work Analytics are no longer present. Please reach out to 8x8 support if you are still experiencing any issues. Root cause is being investigated and we apologize for the inconvenience.
8x8 Is currently investigating an issue with Analytics. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting Analytics. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has received reports that users are unable to listen to calls on Quality Management and Speech Analytics, voicemails and call recordings.
Our Operations and Engineering teams are currently investigating to resolve
This issue is still under investigation.
More information is expected to be available in an hour.
8x8 has observed an issue with Analytics for 8x8 work displaying an HTTP 500 error stopping the application from being used.
The issue does not seem to be browser specific.
Our engineers are actively working to resolve this issue.
We will provide updates when available.
8x8 has resolved the issue.
connectivity Traffic was identified as having an impact on our services and reports were seen on https://downdetector.com/ for other services. 8x8 placed a routing change to restore stability to our service.
We will continue to monitor for new reports while 8x8 investigates the root cause. If you encounter any new instances of unresponsiveness please contact 8x8 support to re-initiate troubleshooting.
We apologize for the inconvenience.
8x8 received reports that Analytics for 8x8 Work was not accessible. Operations team have resolved the issue and it is working normally. If you are still experiencing the issue, please contact 8x8 support.
Operation team is investigating the root cause.
Apologies for the inconvenience caused.