Analytics
8x8 has resolved the issue causing a delay in availability, however some recordings are still processing and are not yet available for playback. 8x8 estimates this can some hours, however we will continue to post updates once we have a more accurate determination on the estimated time for all recordings to become available. No recordings have been lost and all will be available once we complete the processing of them for playback. Next update will be at 3:00 PM Pacific (6:00PM Eastern)
8x8 has continued to see a decrease in the number of calls still processing. We expect all calls to be fully processed and available before the start of next business day. We'll provide an update on the processing progress at 8pm Pacific time (11pm Eastern) or as an update becomes available.
8x8 has observed all backlog of recordings being cleared. All past recordings are now available and new recordings are available for playback under normal performance metrics. We are doing a full root cause analysis and we apologize for the inconvenience.
8x8 is investigating reports of the Quality Management Analytics application not loading for some US users. We'll provide updates as this issue is confirmed and more information becomes available.
8x8 ops has confirmed impact to the 8x8 Quality Management analytics interface. This impacts a subset of US users only at this time. We are currently engaged and working to resolve this issue.
We are continuing to troubleshoot the issue and are making some progress in restoring services. We will continue to update as we get more information.
Our engineering teams have resolved the issue and we can confirm access to QM analytics. If you are still experiencing issues, please reach out to 8x8 Support. We appreciate your patience and apologize for any inconvenience caused.
8x8 is investigating reports of some 8x8 Work analytics call quality details page not loading for some specific PBX's. If 8x8 confirms an issue updates will be provided here.
8x8 has confirmed an issue impacting some customer's 8x8 Work Call quality detail reports in the analytics web interface. The reports will not return any data. We'll provide updates as they become available.
8x8 has resolved the issues for those PBX's affected by today's issue with the call quality detail reports. All call quality detail reports are now performing as normal. We're investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of some analytics reports for large queries taking longer to load or timing out. We are currently investigating and will provide updates as they become available.
8x8's mitigation has brought stability to loading times and analytics. It is now performing normally. We are investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.
8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience.
8x8 is investigating as Customers have reported issues with QM giving errors. Please continue to work with support to troubleshoot this issue.
8x8 has confirmed an issue with errors when navigating and playing back media transactions in the Quality Management Analytics web interface. We are working on the issue and will provide updates as they become available.
8x8 is continuing to work on the issue with Quality Management error messages. Next update will be at approximately 5:30 PM Pacific (7:30 PM Eastern) or as updates become available.
8x8 has mitigated the issue causing the error messages in Quality Management. We've observed resolution and systems should now operate normally. We are investigating root cause and we apologize for the inconvenience.
8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration.
Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available
8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance.
8x8 has identified an issue with 8x8 Analytics pages not loading. We're working with operations team to resolve and will provide updates as they become available.
8x8 continues to work with operations team on restoring 8x8 Analytics. We apologize for the delay and we'll continue to provide update as they become available.
8x8 is working to restore the 8x8 Work Analytics platform. We'll continue to provide updates as the occur with the next update being at 1:15 PM Pacific (4:15 PM Eastern) or until a new update is available.
8x8 is continuing to restore access to 8x8 Analytics. We'll continue to provide updates as they become available. Next update will be at 2:15 PM pacific (5:15 PM Pacific)
8x8 is continuing to make progress towards restoring access to 8x8 Work Analytics. We'll continue to provide updates as the become available. Next update will be at 3:15 PM pacific (6:15 PM Eastern).
8x8 is implementing steps to restore that will require an emergency maintenance to be completed over this weekend. Currently 8x8 expects availability back on Saturday July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific)
Please follow this maintenance update post for further updates as they become available.
8x8 Is currently investigating an issue with 8x8 Work Analytics being unable to load . We are working on resolving the issue and updates will be provided as they become available.
8x8 engineering continues to work with all relevant teams for providing a resolution. We are working on resolving the issue and updates will be provided as they become available.
8x8 engineers continue to work towards resolution of the issue and all needed resources are actively engaged. We will continue to provide updates as they become available. We apologize for the inconvenience.
8x8 operations teams are still working to restore functionality. Progress has been made towards the resolution of this issue and be assured that we are investigating this as a matter of urgency. We apologize for any inconvenience caused.
The engineering team has made progress and we are currently getting closer to a resolution. The affected components have been identified and we are now working on restoring the service. Further updates will be provided as they become available.
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
8x8 is continuing the work on restoring the service. Further updates will be provided as they become available.
8x8 operations teams are still working to restore functionality. 8x8 will provide updates now every 30 mins or earlier if a significant update becomes available. Please be assured that we are investigating this as a matter of urgency and apologize for the inconvenience while this incident continues to move towards resolution.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
As 8x8 is continuing to work on resolving the issue, we now see signs of partial restoration. We will continue the efforts until full service restoration is achieved. We'll continue to provide updates as they become available.
8x8 has managed to resolve the access issue regarding the Work Analytics service. Currently, logins have been tested and are expected to work fully; data is still processing in the background with an expected of 30 mins until full sync. We will continue to monitor the service until confirmation of full service restoration. If you are still experiencing issues please contact support.
8x8 has resolved and confirmed that the issues with Work Analytics are no longer present. Please reach out to 8x8 support if you are still experiencing any issues. Root cause is being investigated and we apologize for the inconvenience.
8x8 developer and operations teams are continuing to investigate this issue. We apologize for any inconvenience caused. We will provide further updates as soon as possible.
8x8 has resolved the issue and dashboards should be updating correctly. We apologize for any inconvenience caused. If you are still experiencing issues, please contact 8x8 Support.