8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

8x8 has investigated reports by customers and has not found an 8x8 related cause of the call quality reports. 8x8 systems were observed to be operating normally between 7am-8am Pacific (10am-11am Eastern) when this was being reported to 8x8. Please continue to work with 8x8 Support to troubleshoot if your are still experiencing issues.

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8x8 has received reports from our customers that users having Comcast/Xfinity as their Internet Service Provider (ISP) in the US region are unable to connect to the 8x8 services. At the moment all 8x8 telephony services are 100% functional and available to users who are not traversing the offending ISP carrier.

Depending on the transit routes over the affected ISP carrier, some of the applications might experience intermittent functionality loss, while other application from other providers might also be affected.

8x8 will continue providing updates as details become available from our carrier relationship teams.

8x8 is continuing to monitor our own service availability and we are able to confirm that all of our services are 100% up and functional at this point.

Any affected customer with an alternate ISP connections is advised to shut down the Comcast/Xfinity routes to force traffic to use alternate ISPs until the offending ISP is able to resolves their issues. You can refer to downdetector.com where Comcast/Xfinity is currently listed in the #1 position with close to 10,000 reports in the past 45 minutes.

We are continuing to monitor the situation and we will provide an update once Comcast/Xfinity will confirm resolution.

The 8x8 operations team has been monitoring the situation with the ISP today June 17th, 2023.  Based on  downdetector.com  analysis and several internal reports the ISP (Comcast/Xfinity)   has restored several regions. 

Any continued impacted customer with an alternate ISP connection is advised to shut down the Comcast/Xfinity routes to force traffic to use alternate ISPs until the offending ISP resolves their issues.  8x8 services continue to be 100% functional and available. 

If there are any new developments 8x8 is made aware of Comcast/Xfinity services we will advertise on the status page.  

8x8 has observed customer impact with customers utilizing Comcast/Xfinity ISP service. At this time 8x8 systems are operating normally. If you experiencing issues connecting to 8x8 service please contact your ISP to diagnose the issue.  https://downdetector.com/status/xfinity/

8x8 has observed an incident at one of our providers potentially impacting our capability to play recordings. This is an information only announcement. 

Dear Customer,

We have received just a few customer reports experiencing intermittent issues when accessing Admin Console from the Application Panel, for a short period of time.

The issue has subsided and can't be reproduced anymore however the 8x8 operations team are currently monitoring it.

Thank you for your understanding

Dear Customer,

We have received reports of affected outbound calls to Ireland from the EU5 platform.

The operations team have managed to quickly identify the issue and apply a fix and they are currently investigating the reasons that conducted to the outbound calls for Ireland being affected.

We apologize for any inconvenience this might have caused.

Dear customer,
We are aware that you may be experiencing some issues with making outbound calls from 8x8 Work where calls to Ireland mobile number are failing to connect.
Please be assured that we are investigating this as a matter of urgency, and apologise for any inconvenience caused.
We will be in touch as soon as we have a further update.
The 8x8 Team

Dear customer,

Please be aware that the issue with making outbound calls from 8x8 Work to Ireland mobile numbers failing to connect has now been resolved. If you are still experiencing issues please contact the 8x8 Support team for further troubleshooting.

Thank you for your patience and we apologise for the inconvenience that this may have caused.

The 8x8 Team

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team