Americas EMEA APAC Meet Meet Meet
 
[closed]

8x8 experienced an issue with meeting where some users were kicked out of the meeting and upon re-joining were missing all participants. 8x8 identified the issue and it is now resolved. All meetings should now be operating normally. If you still believe you are affected please leave the meeting and rejoin to resolve. 

 

The issues is now resolved and we are investigating root cause. We apologize for the inconvenience. 

APAC Work Calling Endpoints WorkD (VOD) WorkM (VOM) Deskphones
 
[closed]

We have received reports that customers in China are experiencing issues connecting to the phone service. We are currently seeing some recovery and will continue to monitor. We apologize for any inconvenience caused.

 

We have seen the registration issues subside. If you are still experiencing issues, please contact our support team and we will troubleshoot further.

Americas EMEA APAC SSO SSO SSO
 
[closed]

Dear Customer,

8x8 Operation team have identified an issue with one of out service providers. This is currently impacting the 8x8 Support teams to take calls and case creation through the portal is also affected. Our customers are experiencing issues with 8x8 SSO logins.

Please stand by for additional updates that will be sent as soon as possible

Thank you for your understanding

 

Dear Customer,

The operations team have made progress and the service has been restored for the majority of the 8x8 customers.

The ability to call 8x8 Support and raise cases through the 8x8 Support portal should be operational, if you are still experiencing issues please contact 8x8 support.

Thank you.

 

Dear Customer,
The issue has been confirmed as resolved by our external service provider and we are continuing to monitor the service. In case on any recurrence, 8x8 Support will reopen this alert. Currently we have no indications to expect recurrence.
If you are still experiencing any SSO login issues please contact 8x8 support as soon as possible.
Also, the ability to contact our 8x8 Support teams, as well as log cases through our portal should be back to normal. Our support teams have been directly impacted by the service provide disruption and we would like to apologize for the inconvenience this has caused.
Thank you for your patience and understanding.

Americas Analytics
 
[closed]

8x8 has observed some customers are not seeing company and extension summary data for today 6-16-2022. We are investigating and will provide updates as they become available. 

 

8x8 has verified an issue affecting data displaying after 5:30AM pacific. We are working on the issue, and will provide updates as they become available. 

 

8x8 has resolved the issue that was causing data not to populate in 8x8 analytics. New data as of 1:15 PM Pacific Time is now displaying right away. Data from 5:35 AM Pacific to 1:15 PM Pacific currently is being processed and may be missing for the time being. We expect all data to be re-populated by the beginning of business hours tomorrow. 8x8 will post an update at the beginning of business hours on Friday 6-17-2022. We apologize for the inconvenience. 

 

Overnight the 8x8 Analytics data was synced completely and all data is now displaying as normal. The issue is now fully resolved. 8x8 will investigate root cause and we apologize for the inconvenience. 

Americas Analytics
 
[closed]

8x8 is investigating reports of 8x8 Analytics dashboards not properly displaying real-time statistics correctly for Contact Center agents and queues. Call flow is not impacted and we are only observing issues with the dashboards. We will provide updates as they become available. 

 

8x8 is continuing to work to resolve issues with Wallboard real-time statistics. We'll provide updates as they become available. 

 

8x8 has restored service to real-time statistics for all customers. The issue is now resolved. We are investigating the root cause and we apologize for the inconvenience. 

APAC Work Calling Inbound Outbound Endpoints WorkD (VOD) WorkM (VOM) Deskphones
 
[closed]

We have received reports that calls to inbound Australian numbers are failing. We are currently investigating and will provide updates as soon as they are available.

 

We are continuing to investigate the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.

 

We have resolved the issue with the inbound AU numbers. If there are still issues please contact 8x8 support. We apologize for any inconvenience caused.

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of failures when saving changes to 8x8 Users in the Admin Console. We will investigate and provide updates as they become available. 

 

8x8 has resolved the issue as of 11:20 AM Pacific Time. We are investigating root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.

 

We are still currently investigating the issue. We will provide an update as soon as possible.

 

Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.

 

The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.

Americas APAC Service portals Service portals Admin Console (AC) Admin Console (AC)
 
[closed]

8x8 is investigating reports of error messages when attempting to save user settings with phone number changes. The error indicated is "failed at phone number assign". We have teams investigating and will provide updates as the become available. 

 

8x8 is continuing to work on the error causing phone number changes not to change successfully. We'll continue to provide updates as they become available. 

 

8x8 is continuing to work on restoring phone number assignment capabilities. At this time the only impact when adding or removing a phone number to a user. Other configuration changes to a users are currently still working normally. We apologize for the inconvenience while we work on the issue. 

 

8x8 has identified the issue and has resolved the error causing provisioning to fail. Customers can now reattempt any previous provisioning requests in the Admin Console. We are investigating the root cause to prevent issues like this from occurring in the future, and we again apologize for the inconvenience.