8x8 has received reports that users are unable to listen to calls on Quality Management and Speech Analytics, voicemails and call recordings.
Our Operations and Engineering teams are currently investigating to resolve
This issue is still under investigation.
More information is expected to be available in an hour.
8x8 has seen significant progress on restoring numbers affected and is continuing to restore numbers until completion. Next update will be done at 12:00 AM Midnight pacific time. We again apologize for the inconvenience.
8x8 has confirmed that all phone numbers affected have now been restored. A full root cause is being investigated and we apologize for the impact to customers.
We have received reports of outbound calls to China failing to terminate. We are currently investigating the issue. We apologize for any inconvenience caused.
Our operations team have made some adjustments to mitigate the issue. Outbound calls appear to be working however there are still issues with inbound calls. We are continuing to investigate and will provide updates as soon as they are available.
We are continuing to investigate the inbound issues in China. We will continue to provide updates as they become available. We apologize for any inconvenience caused.
The issue with inbound and outbound calls in China has been resolved. Please contact 8x8 Support if you are still experiencing any issues. We apologize for any inconvenience caused.
We are investigating reports from a subset of customers not being able to login into VCC Agent Console through Salesforce Integration. As a workaround, please ask the agents to bypass the integration and log in directly from VCC Agent Workspace / VCC AGUI.
Please be assured that we are investigating this as a matter of urgency, and apologize for any inconvenience caused.
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 2 hours or until a significant update becomes available. We apologize for the delay in resolving the issue.
8x8 has now seen successful recovery for the services affected. There may be some analytics data reprocessing in the next few hours, however if you experience any abnormal behavior with media playback please contact 8x8 support to continue troubleshooting. We are investigating root cause and we apologize for the inconvenience.
8x8 is investing an issue with 8x8 Work connecting to endpoints.
The operations team is currently investigating, updates will follow.
We apologize for any inconvenience this might be causing.
8x8 is still investigating the issue and will provide another update in 30 minutes.
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.