8x8 is investigating reports of the Quality Management Analytics application not loading for some US users. We'll provide updates as this issue is confirmed and more information becomes available.
8x8 ops has confirmed impact to the 8x8 Quality Management analytics interface. This impacts a subset of US users only at this time. We are currently engaged and working to resolve this issue.
We are continuing to troubleshoot the issue and are making some progress in restoring services. We will continue to update as we get more information.
Our engineering teams have resolved the issue and we can confirm access to QM analytics. If you are still experiencing issues, please reach out to 8x8 Support. We appreciate your patience and apologize for any inconvenience caused.
8x8 Is currently investigating a performance issue with NA4 contact center logins. We are working on resolving the issue and updates will be provided as they become available.
8x8 has confirmed the NA4 Login issue is now fully resolved. We're investigating the root cause and apologize for the interruption.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available.
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.
8x8 is investigating reports of errors when making changes to phone number assignments in the Admin Console web interface. This does not impact call flow of already assigned phone numbers. We'll provide updates once this is a confirmed incident.
8x8 has confirmed the symptoms causing phone number assignment functions to fail in the 8x8 Admin Console web interface.. Operations teams are working to restore this functionality as this only impacts new changes to phone number assignments. This currently does not impact already configured numbers and call flows. We'll continue to provide updates as they become available.
8x8 has resolved the issue causing admin console number changes to fail. Please retry your configuration changes that were attempted earlier. If you are still unable to make changes please contact support to troubleshoot further. A root cause investigation is underway and we apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.
8x8 is investigating reports of some 8x8 Work analytics call quality details page not loading for some specific PBX's. If 8x8 confirms an issue updates will be provided here.
8x8 has confirmed an issue impacting some customer's 8x8 Work Call quality detail reports in the analytics web interface. The reports will not return any data. We'll provide updates as they become available.
8x8 has resolved the issues for those PBX's affected by today's issue with the call quality detail reports. All call quality detail reports are now performing as normal. We're investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports for a small subset of customers causing inbound and outbound calls for fail in the US region. We'll provide updates as we confirm the impact.
8x8 has confirmed an issue that impacted a small subset of US Customers 8x8 Work endpoints and phone numbers. The issue is now resolved and we are monitoring for stability. We'll provide a further afterwards confirming that the issue fully resolved.
8x8 has confirmed the issue is now fully resolved. We're investigating the root cause and apologize for the interruption.
8x8 Is currently investigating a login issue with the VCC on the US region. We are working on resolving the issue and updates will be provided as they become available.
8x8 has confirmed resolution for the VCC AGUI login issue. We apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 continues to investigate the issue regarding Microsoft Teams endpoints. In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls. We are working with our integration partner and will provide updates as they become available.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.
8x8 has identified an issue that is intermittently impacting 8x8 Work mobile applications ability to be presented calls and other messages via push notifications to the application. Inbound calls are still able to be received on hard phones and the 8x8 Work Desktop application. Outbound calls are not affected. We will provide updates as they become available.
8x8 is continuing to investigate the issue with calls not being presented in the 8x8 Mobile app. In addition to this symptom, we are also observing this impacting the ability to change your status in the 8x8 Mobile and Desktop applications intermittently. We'll continue to provide updates as we work to resolve this issue.
8x8 has observed the services responsible for mobile notifications and status changes stabilize. At this time it is operating normally and we are currently monitoring. We'll provide a final update to close the incident once we confirm the issue is fully resolved.
8x8 has observed stability and we are now closing this incident as resolved. We are investigating root cause and we apologize for the inconvenience.