EMEA Work Calling Analytics Endpoints WorkD (VOD) WorkM (VOM)
 
[closed]

8x8 has received reports that users are unable to listen to calls on Quality Management and Speech Analytics, voicemails and call recordings.
Our Operations and Engineering teams are currently investigating to resolve

 

This issue is still under investigation.
More information is expected to be available in an hour.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards the resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
8x8 has resolved the issue causing the delay in call recording and voicemail availability. No data is being lost and media is being recorded as designed. However, the availability of this media is still being processed and may currently still not be available. 8x8 is monitoring this delay and will continue to provide updates on the processing of it until it is back to normal performance. 8x8 will provide the next update at 11:00 PM BST London Time. We apologize for the inconvenience.
 
All new recordings being received are available in real-time under normal performance expectations. There may be some recordings and voicemails from 9-29-2022 that may not be present still, but they will become available by the end of business hours on Friday 9-30-202 UK time. A full root cause is being investigated and we apologize for the inconvenience.
Americas Work Calling Inbound
 
[closed] 8x8 is investigating inbound call failures to a subset of US 8x8 provided phone numbers. We are currently investigating and will provide updates as they become available.
 
8x8 has isolated the issue and is working to resolve it. We will continue to provide updates and we apologize for the inconvenience.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
8x8 has already begun the restoration of the identified affected numbers. We expect this process to not be fully completed until after hours pacific time. 8x8 has prioritized restoration for customers who have contacted support and will continue to do so for anybody reporting this issue. If you believe you are impacted please contact support and we will verify and prioritize restoration. We will provide an update at 8:00 pm Pacific Time on the progress of the full restoration of numbers. We apologize for the inconvenience.
 
8x8 has finished restoration for prioritized numbers prior communicated prior to 2:29 PM Pacific time. 8x8 will continue to finish restoring the full list of impacted phone numbers. We will provide an update on this progress at 8 pm Pacific time
 

8x8 has seen significant progress on restoring numbers affected and is continuing to restore numbers until completion. Next update will be done at 12:00 AM Midnight pacific time. We again apologize for the inconvenience. 

 

8x8 has confirmed that all phone numbers affected have now been restored. A full root cause is being investigated and we apologize for the impact to customers. 

Americas Work Calling Inbound
 
[closed] A subset of 8x8 customers in the US region experienced an issue with receiving inbound calls to their 8x8 Work PBX. 
 
auto-closed
APAC Work Calling Outbound
 
[closed]

We have received reports of outbound calls to China failing to terminate. We are currently investigating the issue. We apologize for any inconvenience caused.

 

Our operations team have made some adjustments to mitigate the issue. Outbound calls appear to be working however there are still issues with inbound calls. We are continuing to investigate and will provide updates as soon as they are available.

 

We are continuing to investigate the inbound issues in China. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

 

The issue with inbound and outbound calls in China has been resolved. Please contact 8x8 Support if you are still experiencing any issues. We apologize for any inconvenience caused.

Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
 
[closed]

Dear Customer,

We are investigating reports from a subset of customers not being able to login into VCC Agent Console through Salesforce Integration. As a workaround, please ask the agents to bypass the integration and log in directly from VCC Agent Workspace / VCC AGUI.

Please be assured that we are investigating this as a matter of urgency, and apologize for any inconvenience caused.

8x8 Support

 
8x8 is still investigating the issue. At this time we recommend that customers still experiencing the issue open a support ticket with Salesforce.com to also investigate the issue. We'll continue to provide details as they become available.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide a further updates as they become available and we again apologize for the inconvenience. 
 
8x8 has isolated the symptoms to a very specific subset of Customers who are using CRM integrations. For these Customers, this is impacting a subset of their users. 8x8 has engaged these Customers directly to continue troubleshooting and will update them via their support cases. If you are experiencing a login issue via a CRM integration (such as Salesforce) please contact support to continue troubleshooting and to receive updates. We will close this posting and update these customers directly. We apologize for the inconvenience.
Americas Work Calling Service portals Analytics Admin Console (AC) Endpoints WorkM (VOM) WorkD (VOD)
 
[closed] 8x8 is investigating an issue with retrieving 8x8 Work voicemails from the desktop and mobile applications. Voicemails can still be retrieved from desktop phones or by dialing 555 and entering your voicemail pin number. The issue is also impacting 8x8 work recordings availability in the admin console. 8x8 is currently investigating and updates will follow. We apologize for any inconvenience this might be causing.
 
8x8 continues to work on restoring service to these impacted services. We have also experienced issues with Quality Management audio playback as well due to the same root cause. We will continue to provide updates as they become available.
 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 2 hours or until a significant update becomes available. We apologize for the delay in resolving the issue.

 

8x8 has now seen successful recovery for the services affected. There may be some analytics data reprocessing in the next few hours, however if you experience any abnormal behavior with media playback please contact 8x8 support to continue troubleshooting. We are investigating root cause and we apologize for the inconvenience.

Americas Work Calling Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed]

8x8 is investing an issue with 8x8 Work connecting to endpoints. 

The operations team is currently investigating, updates will follow.

We apologize for any inconvenience this might be causing.

 

8x8 is still investigating the issue and will provide another update in 30 minutes. 

 
A subset of customers' PBX experienced an issue that prevented endpoints and calls from connecting. It has since been corrected and the root cause is being investigated. If you are still experiencing issues please contact 8x8 support We apologize for the inconvenience caused and thank you for your patience and understanding.
Americas SMS
 
[closed] 8x8 has discovered that some MMS messages are not being received correctly. Customers will receive an error saying will not be able to download the attachment or file. 8x8 is working with our SMS/MMS carrier to investigate this issue. We will update when more info is available
 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.