8x8 is investigating issues with some logins not successfully completing to the 8x8 Admin Console. We will provide an update if confirmed as a service impacting issue.
8x8 has began to receive reports of this also impacting 8x8 logins to login.8x8.com and sso.8x8.com. We are currently investigating these symptoms as well and will provide updates as they occur.
8x8 has observed full restoration to logins. Logins are no longer affected and we are now monitoring to ensure stability.
8x8 has monitored and confirmed stability. We will proceed to close this alert and mark it as resolved. We apologize for the inconvenience this may have caused.
We are aware that you might have experienced issues loading the 8x8 Application Panel.
Please be assured we are doing our very best to minimise disruption time.
We apologise for the inconvenience that this may have caused.
Our Engineering team has resolved the 8x8 Application Panel failure to load as well as the symptoms of end users being unable to login.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.
Support has been monitoring stability from our latest update and we haven't received any additional reports since. We are now going to move this Status Cast incident to Resolved. In case you experience any other issues, please contact Support for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
8x8 is investigating reports with some NA20 customer experiencing calls failing to complete on inbound calls. 8x8 is currently looking into the issue and updates will be provided as they become available.
8x8 has narrowed the investigation to a select number of tenants on this platform. If you are experiencing issues with inbound calls to your NA20 tenant please contact support to continue troubleshooting. We are continuing to investigate with the identified customers.
8x8 has resolved the inbound calling issues for those customers reporting to 8x8. 8x8 operations is completing a root cause investigation. If any customer continues to experience issues with inbound calling, please contact 8x8 support to continue troubleshooting. We apologize for the inconvenience
8x8 has been notified about a Fax as a Service (FaaS) issue. Our engineering team is working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 Is currently investigating an issue impacting US2 Contact Center customers ability to login to the agent interface. We are working on resolving the issue and updates will be provided as they become available.
8x8 has resolved the issue impacting the identified US2 Contact Center services. 8x8 is currently monitoring for stability and will post another follow up message to confirm full resolution.
8x8 has observed the symptoms impacting US2 logins and other symptoms resurface. We are continuing to work to resolve and will continue to provide updates.
8x8 is continuing to work to fully resolve the issue. We are still seeing intermittent impact to logins and delays. If your business allows you can explore 8x8 Contact Center channel re-routing. We've provided a simple link below as well as a more comprehensive guide as well to this feature. We apologize for the delay while we work to resolve the issue.
Channel re-routing simple instructions
Channel Re-routing comprehensive guide
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. At this time we expect logged in agents to be able to accept transactions as normal. We are still working to resolve intermittent login issues for new logins and to fully restore service to normal performance.
We apologize for the delay in resolving the issue.
8x8 has observed symptoms reduce to just delayed logins to the platform for the previous 30 minutes. As we continue to mitigate the symptoms, some agents may see a temporary reconnecting message in the UI when it's applied in each platform. At this time we expect normal behavior for logins and call flow. We will continue to monitor and provide final updates once we consider the issue fully resolved.
8x8 has monitored and observed stability after implementing mitigation for the diagnosed issue. We are resolving this incident now and we are working on completing a full root cause analysis. We apologize for the inconvenience this may have caused.
8x8 has confirmed intermittent login failures to 8x8 Web services including the Admin Console, 8x8 Work Web, and 8x8 Contact Center logins. We are currently investigating and will provide updates as they occur.
8x8 has observed full restoration to logins. Logins are no longer intermittent and we are now monitoring to ensure stability.
8x8 has confirmed resolution. We will continue to monitor and do a full root cause analysis. We apologize for the inconvenience this may have caused.
8x8 has received reports from customers of users being kicked out from the VCC AGUI and unable to re-login.
Our operations team is aware and currently working on this issue. Thank you for your understanding.
The operations team is working on the contact center issue with the highest priority. We will be getting back with updates on this matter.
We apologize for the inconvenience this might be causing.
The operations team are working on this issue and we have the right resources actively engaged on an internal bridge actively working towards resolution as fast as possible.
Thank you for your patience and understanding.
The operations team are continuing to troubleshoot the issue with the highest priority, we will be getting back with updates.
We apologize for the inconvenience this might be causing.
Our Engineering and Operations teams are active on the bridge working to identify the underlying cause of the VCC users being kicked off and unable to log back in.
The next update to be provided by 11:00 GMT. We apologize for any inconvenience this might be causing.
The internal teams are continuing their live investigation over the technical bridge in their efforts to provide the quickest remediation possible.
We are deeply sorry for the inconvenience caused and thank you for your patience and understanding. The next update to be provided by 11:15 GMT.
Our Engineering and Operations team is actively working on the bridge and have been able to take some remedial actions. Some of our customers are able to intermittently log in, however full stability is not guaranteed at this stage.
We are continuing to work until service is full restored. The next update to be provided by 11:30 GMT
We have continued receiving updates from customers regarding service being restored. The engineering team is continuing to monitor for full restoration and any performance issues.
Thank you for your understanding and please allow us to confirm fully resolving this issues is our top priority
All key engineering and operations personnel have been working to remedy the issue on a live bridge and at present the login is being confirmed fixed by the customers Engineering team is currently focusing on any performance issue that might be affecting the VCC instances.
We will be keeping you updated, thank you for your understanding.
Engineering and Operations teams have confirmed resolution for the VCC login problems. Most of our customers are able to log back in fine, and there are a small numbers of customers reporting small latency. Our 8x8 teams are continuing to monitor system performance and address any reports of platform performance.
The next update by 13:15 unless, or if there are any meaningful updates. Thank you again for your patience and understanding on this.
The issue has been fully resolved by the 8x8 engineering and operations teams.
Although the issue has been resolved by 2023/03/01 11:49 UTC (2023/03/01 03:49 Pacific) we have kept this alert open for monitoring purposes.
We are going to close the alert now as resolved, if you are still experiencing issues please reach out to 8x8 support. Please accept our apologies for any inconvenience this has caused.
After 24 hours of monitoring the issue has remained resolved. The issue is now closed and full root cause analysis is underway.