8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration. 

Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available

8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance. 

8x8 will be performing an emergency maintenance to networking equipment within 8x8’s West Coast data center between the hours of 9pm-10pm PT on Saturday March 5th.

The maintenance will involve doing a rolling restart of both the primary and backup routers within the data center site to proactively address some observed warning messages before they would become customer impacting.

There is no interruption of service expected during this maintenance. However depending on how individual customers connect to the 8x8 service, some customers may observe their internet traffic taking an alternate route to reach the 8x8 service and in some limited cases could see a 1 to 5 minute service disruption while connection routes migrate to alternate internet paths.

Please contact 8x8 support at support.8x8.com to report any issues during this time.