Admin Console intermittently not loading

Incident

Admin Console intermittently not loading

Status: closed

Start:

End:

Duration: 1 day 7 hours 52 minutes

Affected Components:

Americas EMEA APAC Service portals Service portals Service portals Admin Console (AC) Admin Console (AC) Admin Console (AC)

Update

2023-02-22T15:49:17.0000000Z

8x8 has reopened its investigation into intermittent reports of Admins not being able to login to 8x8 Admin Console. We are currently investigating. We will provide updates as they become available.

Monitoring

2023-02-22T15:53:14.0000000Z

8x8 has implemented mitigation to resolve login issues for the 8x8 Admin Console. We are now keeping this alert open for monitoring. We will provide further updates as they become available. We apologize for the inconvenience.

Monitoring

2023-02-22T18:12:39.0000000Z

8x8 has encountered periods of intermittent brief unavailability for some users while we continue to investigate. We will continue to monitor, mitigate and investigate the root cause. If you encounter an error with loading the admin console, please try again in 5-10 minutes.

Resolved

2023-02-23T23:41:25.0000000Z

8x8 has been able to mitigate and bring stability to this intermittent issue affecting the Admin Console. We will continue to investigate the root cause to ensure this does not reoccur and we again apologize for the inconvenience.