Subset of users not being able to log in to VCC

Incident

Subset of users not being able to log in to VCC

Status: closed

Start:

End:

Duration: 10 minutes

Affected Components:

Americas Contact Center Contact Center US2 NA38

Update

2023-01-25T14:09:16.2270000Z

8x8 has received reports of a subset of users not being able to log in to VCC.
Our engineering teams are investigating the issue.

If you have users already logged in please do not log out.

We will keep you updated

Thank you Support

Resolved

2023-01-25T14:20:00.0000000Z

8x8 has been able to confirm that the issue is now resolved users are able to log in.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team