8x8 Work issues making and receiving new calls

Information

8x8 Work issues making and receiving new calls

Status: closed
Date:
Affected Components:
EMEA Work Calling Inbound Outbound
Update

Dear Customer,

8x8 has observed that some users have experienced issues between 12:46PM and 12:52PM BST today with new inbound and outbound calls not connecting.

Our systems registered an issue with one of our servers and a standby server stepped in to continue service.
during this period calls already in progress should have continued to stay connected but any new calls initiated would have failed.

This has been resolved and our engineering teams are looking into the fault.

Apologies for any inconvenience caused