8x8 Work issues making and receiving new calls
Information
2022-04-19T12:30:00.0000000Z
8x8 Work issues making and receiving new calls
Status: closed
Date:
2022-04-19T12:29:00.0000000Z
Affected Components:
EMEA
Work Calling
Inbound
Outbound
Update
2022-04-19T12:29:00.0000000Z
2022-04-19T12:29:00.0000000Z
Dear Customer,
8x8 has observed that some users have experienced issues between 12:46PM and 12:52PM BST today with new inbound and outbound calls not connecting.
Our systems registered an issue with one of our servers and a standby server stepped in to continue service.
during this period calls already in progress should have continued to stay connected but any new calls initiated would have failed.
This has been resolved and our engineering teams are looking into the fault.
Apologies for any inconvenience caused
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