VCC - Unable to place or receive calls


VCC - Unable to place or receive calls

Status: closed
Duration: 1m
Affected Components:
Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1

Dear Customer,

Between 2022/03/30 07:42 UTC (2022/03/30 00:42 Pacific)and 2022/03/30 08:01 UTC (2022/03/30 01:01 Pacific) 8x8 experienced an issue placing and receiving calls via the VCC Platform.

The operations team identified the issue, performed the necessary changes to mitigate it, and restored full service.

If you are still encountering problems please raise a case with 8x8 support.

We apologize for the inconvenience that this may have caused.