VCC - Unable to place or receive calls
Information
2022-03-30T07:42:00.0000000Z
VCC - Unable to place or receive calls
Status: closed
Date:
2022-03-30T07:42:00.0000000Z
End:
2022-03-30T07:42:00.0000000Z
Duration: 1m
Affected Components:
Americas
Contact Center
Contact Center US1
NA1
NA2
NA3
NA4
NA5
NA6
NA11
NA12
NA13
NA14
NA15
SB1
Update
2022-03-30T07:42:00.0000000Z
2022-03-30T07:42:00.0000000Z
Dear Customer,
Between 2022/03/30 07:42 UTC (2022/03/30 00:42 Pacific)and 2022/03/30 08:01 UTC (2022/03/30 01:01 Pacific) 8x8 experienced an issue placing and receiving calls via the VCC Platform.
The operations team identified the issue, performed the necessary changes to mitigate it, and restored full service.
If you are still encountering problems please raise a case with 8x8 support.
We apologize for the inconvenience that this may have caused.
Copyright (C) 2022.