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Recent Incidents
01/25/2023
Americas Contact Center Contact Center SK1 CA1
[closed]

8x8 has an identified an issue with some CA1 Tenants in the Canada Region. 8x8 is performing a platform switch to resolve the issue for those customer affected. 8x8 is working on this action and will update with progress. 

8x8 has completed platform switch for those tenants affected. At this point there should be no longer any login failures . For best practices around platform switches please see this link. 8x8 is investigating the root cause for this even. We apologize for the inconvenience. 

Americas Contact Center Contact Center US2 NA38
[closed]

8x8 has received reports of a subset of users not being able to log in to VCC.
Our engineering teams are investigating the issue.

If you have users already logged in please do not log out.


We will keep you updated

Thank you Support

8x8 has been able to confirm that the issue is now resolved users are able to log in.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. 
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team

EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 EU11 Deskphones EU10 EU5 EU6 EU7 EU8 EU9
[closed]

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.


Thank you support

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

8x8 has been able to confirm that the issue is now resolved and calls are connecting as expected.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. 
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team

01/23/2023
Americas Contact Center Contact Center ON1 Contact Center SK1 BC1 CA1 BC2 CA2
[closed]

Dear Customer,

We are aware that you might have experienced issues accessing Agent Workspace and VCC Configuration Manager.  Please be assured we are doing our very best to minimize disruption time.

We apologize for the inconvenience that this may have caused. 8x8 Support Team

Dear Customer,
Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.
8x8 Support Team

01/17/2023
Americas Contact Center Contact Center US1 NA1 NA2 NA3 NA4 NA5 NA6 NA11 NA12 NA13 NA14 NA15 SB1
[closed]

8x8 is investigating reports of some customers reporting intermittent call failures when agents attempted to accept an incoming call. This is currently only being reported and investigated with US1 Contact Center customers.  We will provide updates as they become available. 

8x8 operations teams have investigated the issue and we believe the issue is resolved as of this posting at 9:50 AM pacific (12:50 PM Eastern). If you have still experienced failed calls after this time, please contact support to continue troubleshooting. 

The mitigation implemented has resolved the issue impacting the agents ability to accept transactions. 8x8 will continue monitoring while complete a full root cause investigation. We apologize for the inconvenience this has caused. 

Americas EMEA APAC SSO SSO SSO
[closed]

Dear Customer,
8x8 has received from a subset of customers reports of not being able to login into sso.8x8.com.
Please ask the agents already logged in to avoid logging out until the issue is stabilised.
We are currently investigating and will provide updates as they become available.
We apologize for any inconvenience caused.
8x8 Support Team

Dear Customer,
Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.
8x8 Support Team

01/03/2023
Americas Contact Center Contact Center US2 NA7 NA8 NA9 NA10 NA17 NA18 NA19 NA20 NA27 NA28 NA29 NA37 NA38 NA30 NA39
[closed]

8x8 Is currently investigating an issue with some US2 contact center customer reporting that agents are unable to accepted offered transactions.  If you are experiencing the issue please contact support to provide detailed transaction ID's to troubleshoot further. 


8x8 has mitigated the issue causing intermittent agent delivery issues. 8x8 NOC and operations teams are monitoring the issue and a full root cause investigation is being completed. If you are still experiencing issues as of 1:30 PM Eastern time zone (10:30 AM Pacific), please contact support to continue troubleshooting. 

EMEA Contact Center Contact Center UK2 Contact Center UK3 EU2 EU4 EU3 EU11 EU10 EU5 EU6 EU7 EU8 EU9
[closed]

8x8 is investigating reports of inbound calls to the Contact Centre not connecting.
Our Engineering team is investigating the issue and we will provide updates as they become available.

8x8 is continuing to investigate the issue.
Our Engineering and Operations teams are working closely with support to resolve it as quickly as possible.
We will keep you updated with progress as the investigation continues.


Thank you for your Patience

8x8 Teams are continuing to work to resolve the issue at the highest priority.
The issue has been identified as isolated to our UK clusters.


Thank you

 

8x8 is continuing the investigate the issue.
Our teams have made progress and a high number of test calls are starting to connect. Users may experience a short delay before calls start to connect. Some customers might still be affected to a smaller degree.
The teams are continuing to work on ensuring all calls will connect successfully and without any delays.
We would like to apologize for any inconvenience and to thank you for your patience.
Thank you!

8x8 can confirm that all of our internal tests, as well as customer reports are confirming inbound and outbound calls successfully connect and there are no further call delay during the call being established.
Our Engineering and Operations teams are still actively working to investigate the cause and to prevent further occurrences.
In the event that any of your users are still experiencing issues, please contact your support representative and they will be able to assist and investigate further.
8x8 Support will keep this Status Cast page active for the next 30 minutes to continue monitoring system stability. If all looks good until the next planned update, we will then mark this incident as Resolved.
Apologies for the inconvenience caused and thank you for your patience!

 

8x8 Support has continued to monitor and test platform stability. We can confirm that no further occurrences have been reported since our last update.
We are going to proceed and mark this as Resolved.
Thank you for your patience!